Maria De Jesus

Revenue losses, compliance risks, and patient trust are on the line. Let’s talk about what’s really going wrong—and how to fix it without burning out your team. What’s Really Draining Your Practice? Most healthcare providers focus on patient volume or insurance reimbursement rates when thinking about revenue. Totally fair. But here’s something we don’t talk … Continued

Learning how to become a medical administrative assistant remotely is an awesome way to enter the healthcare industry, without even leaving your home. This job is perfect if you’re organized, tech-savvy, and enjoy helping people. Let’s talk about exactly how to become a medical administrative assistant, step-by-step, with a focus on remote opportunities. What Does … Continued

Let’s break it down. If you’ve ever typed into Google, “What is a medical administrative assistant?” — you’re not alone. A Medical Administrative Assistant (MAA). Also called an administrative assistant medical, medical administration assistant, or even a medical admin assistant, they play a vital role in healthcare facilities. They are the ones who keeps the … Continued

Running a healthcare practice isn’t getting any easier. There’s more to manage—tech tools, compliance rules, patient needs—and not enough hours in the day. That’s why a lot of smaller practices are starting to notice something that’s been quietly gaining momentum: the healthcare BPO market. It’s growing fast, and for good reason. Outsourcing some of the … Continued

Let’s be honest—running IT in a healthcare setting is like playing whack-a-mole with regulations, system updates, and patient demands. Between maintaining EHRs, fending off cyber threats, and staying HIPAA-compliant, most practices are stretched way too thin. That’s why Healthcare IT outsourcing has quietly become one of the smartest moves a medical provider can make. But … Continued

The Changing Landscape of Healthcare Between new tech popping up every other day, tighter regulations, and patients expecting everything to be instant and perfect—it’s a lot. And for a lot of medical practices, it’s becoming too much. What used to be a profession centered on patient care is now buried under layers of administrative drama. … Continued

Ever noticed how different talking to your doctor has become lately? Sure, text messages and emails were fine for a long time. But now there’s a whole bunch of cool, new tools shaking things up. Let’s take a closer look at how healthcare providers are improving patient communication with their patients. The Rise of Telehealth … Continued

Introduction Healthcare workers are stretched thin. Long shifts, endless paperwork, and nonstop patient demands leave little room for handling patient care services phone calls. Yet, these calls are essential. Patients need appointment confirmations, prescription refills, and insurance details. The problem? Handling these calls in-house means overburdened staff and longer wait times for patients. That’s where … Continued

There’s nothing more frustrating for customers than waiting hours—sometimes days—for a response. We live in a world where people expect immediate solutions, and if they don’t get them, they move on to the next option. Businesses that understand this are turning to automated customer service to stay ahead. But what exactly does that mean? And … Continued