Maria De Jesus

Clinical documentation is one of those things that’s necessary—but no one really enjoys it. After a full day of seeing patients, the last thing most doctors want to do is sit down and type notes into an EHR. And yet, that’s exactly what’s been happening for years. But now we’ve got something different: ambient AI … Continued

GLP‑1 medications have become the talk of the town. Originally made for diabetes, they’re now being used for weight loss and changing how people approach their health. That convenience has made telehealth GLP‑1 programs explode in popularity. Instead of going to a clinic, patients can sign up through an app, talk to a provider online, … Continued

A medical call center isn’t just a phone line. It’s the connection that keeps patients and providers on the same page. I want you to think about the last time you called your doctor’s office. Did you sit on hold? Did you have to repeat yourself to different people? It’s not a great feeling, right? … Continued

Most people go into healthcare to help patients, not to chase payments.But here’s the reality—if your finances aren’t healthy, your practice won’t be either. That’s where healthcare revenue cycle management (RCM) comes in.It’s basically the system that makes sure the care you give actually turns into payment. Done right, RCM is smooth, predictable, and quietly … Continued

What Is a Hybrid Healthcare System? I remember the first time I heard the term “hybrid healthcare.” My first thought was, “Oh, another fancy healthcare phrase.” But then I realized it’s actually the most practical way forward. At its core, a hybrid healthcare system blends virtual care (telehealth) with in-person visits. It’s not an either/or … Continued

Claim denials are a massive headache. They slow down payments, eat up staff time, and cost hospitals and clinics billions. So what’s going on? The truth is, the old ways of denial management just aren’t cutting it anymore. Providers are starting to realize that being reactive is expensive. What works now is prevention. Fixing the … Continued

Managing revenue in healthcare is like trying to plug holes in a leaky bucket—just when you think everything’s under control, a denied claim slips through and throws everything off. Denials have always been part of the process, but now they’re piling up fast. Hospitals reportedly spend around $19 billion a year just trying to reverse … Continued

Healthcare in 2025 looks different. Providers aren’t just being paid for how many services they deliver. They’re being measured on how well their patients do. Things like fewer hospital readmissions, better chronic condition management, and healthier patients overall matter more than the number of procedures. This is what value based care is all about. And … Continued

We’re excited to announce that HelpSquad has been recognized as a 2025 Spring Clutch Global Award winner for our excellence in Customer Support Outsourcing services. This places us among the top 15 customer service providers worldwide on Clutch, the leading global marketplace for B2B service providers. What the Clutch Global Awards Mean Clutch evaluates tens … Continued