Outsource Smarter with AI-Powered BPO Services

Outsourcing with HelpSquad is a simple, proven way to scale operations efficiently. Our services include:

• Customer Support & Call Center Services – Inbound and outbound calls, live chat, email, and social media interactions,and AI solutions.
• Patient Experience – Appointment setting, insurance verification, 24×7 chat, and local SEO
• Sales & Appointment Setting – Lead generation, cold calling, inbound sales, and customer retention strategies.
• Marketing & Outreach – Customer engagement campaigns,content development, social media, and promotional support.
• Back-Office Solutions – Data entry, bookkeeping, research, and administrative support.

With no upfront costs, no long-term contracts, and transparent pricing, HelpSquad makes outsourcing simple and affordable. Packages start at $500 per month for a part-time agent and $1,560 for a full-time resource. Digital vs. voice rates vary—contact us today to learn more.

With HelpSquad, you’re never understaffed. Our AI-powered solutions handle routine inquiries instantly, while live agents step in when human expertise is needed—ensuring seamless support during peak hours, evenings, weekends, or 24/7.

Our agents are trained across multiple communication channels—phone, email, SMS, live chat, and social media—allowing customers to reach you however they prefer. For businesses serving international clients, we offer AI-powered translation tools alongside experienced bilingual agents for accurate, real-time communication.

Bring your own tools—HelpSquad agents are proficient in Zendesk, Freshworks, HubSpot, Salesforce, and other industry-leading platforms, making integration smooth and efficient.

Outsourcing with HelpSquad isn’t just about saving money—it’s about expanding your operational capacity without the overhead. We help businesses:

• Enhance Customer Support – Improve response times and service quality with AI-powered BPO solutions and trained agents.
• Boost Sales & Lead Generation – Reach more prospects with outbound sales calls and follow-ups.
• Streamline Operations – Offload administrative tasks, bookkeeping, and back-office processes.
• Maintain 24/7 Availability – Never miss a customer inquiry, no matter the time zone.

Whether your business needs customer support, sales, or appointment setting, our inbound and outbound call center services ensure that every interaction is handled professionally.

Inbound agents manage customer inquiries, order processing, billing support, and troubleshooting. Outbound agents focus on sales outreach, lead generation, and customer retention campaigns. We can provide a couple of agents or build you an entire team including Team Leaders, Quality Assurance, and Trainers.

Delivering exceptional patient care goes beyond the exam room. HelpSquad’s AI-powered BPO services ensure fast, reliable, and compassionate support for medical practices. From appointment scheduling and insurance verification to patient inquiries and follow-ups.

• 24/7 Patient Support – Ensure round-the-clock availability for inquiries, scheduling, and assistance.
• HIPAA-Compliant Services – Secure and confidential handling of patient information.
• Streamlined Administrative Workflows – Free up your staff to focus on care while we handle routine patient interactions.

HelpSquad helps medical practices reduce wait times, improve patient satisfaction, and enhance operational efficiency—all while maintaining a human touch where it matters most.

Behind every smooth-running business is a reliable back-office team. HelpSquad offers:

• Bookkeeping & Payroll – Keep your finances in order without hiring in-house accountants.
• Data Entry & Workflow Management – Maintain organized records with accurate data processing.
• Inventory & Order Management – Ensure seamless logistics and supply chain coordination.

Looking to expand your reach? Our agents assist with marketing initiatives, surveys, social media, content development, and customer outreach programs. From handling email campaigns to conducting satisfaction surveys, we help you build long-term customer relationships. HelpSquad VAs can handle single projects or become an extension of your team.

Our BPO services support a variety of industries including:

• Healthcare – HIPAA-compliant patient communications, insurance verification, and appointment scheduling for medical practices and large medical groups.
• E-Commerce & Retail – Order processing, product inquiries, and post-purchase assistance.
• Real Estate – Lead qualification, tenant support, and property management coordination.
• Finance & Insurance – Claims processing, policy management, and customer assistance.
• Education & Nonprofits – Enrollment support, donor outreach, and student engagement.

No matter your industry, HelpSquad’s outsourcing solutions can be customized to fit your business model and growth goals.