HIGH-QUALITY CALL CENTER OUTSOURCING SERVICES

Scalable Call Center Solutions—Seamless Support, Maximum Impact.

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Results driven customer service BPO company

Award-Winning, Reliable Customer Service Outsourcing Service

Top Call Center=Top BPO CompanyTop Virtual Assistant company
Where Customer Wait-Time Disappears!

Scalable call center solutions for superior support at lower costs.

why choose hs call center services

Why Choose HelpSquad’s Call Center Services?

HelpSquad’s call center outsourcing is built for businesses that want to improve customer service, work more efficiently, and scale without the cost of managing a full in-house team.

 

We provide 24/7 support through phone, chat, email, and social messaging, so your customers can always reach you. Our multilingual agents help you connect with a global audience. Our mix of smart automation and skilled human support keeps response times quick and interactions personal. And whether you need to integrate with your existing tools or build a team from the ground up, our flexible solutions make it easy.

outsourcing call center services

Outsourcing Call Center Services with HelpSquad

HelpSquad fits right into the way you already do things—your tools, your systems, your customer service strategy. There’s no disruption, just a smooth handoff. Outsource your call center and lower costs, boost efficiency, and improve customer satisfaction—without cutting corners.

 

Our agents are trained to handle a wide range of tasks. From answering customer questions and booking appointments to telesales and supporting patients in healthcare settings. We work with businesses across finance, healthcare, tech, insurance, retail, and e-commerce. Need omnichannel support? Something more specialized? We’ve got you covered. Our AI-powered platform helps agents stay sharp and respond faster. Already using your own software? No problem—we’ll work with it.

scalable call center solutions

Scalable Call Center Solutions for Your Business Growth

A great call center doesn’t just pick up the phone—it builds real connections, keeps customers coming back, and helps grow your revenue. At HelpSquad, we focus on strategies that improve retention and drive sales. From telesales and upselling to proactive outreach, feedback surveys, and follow-up calls.

 

Need to scale quickly? We make it simple. We’ll handle the hiring, training, ongoing coaching, performance monitoring, and scheduling for you. Need a single agent or a full support team, we’ve got you covered. Want to do a trial? Ask us about our Proof of Concept stage—it’s a low-risk way to explore outsourcing before committing long-term.

industry specific call center support

Industry-Specific Call Center Support

HelpSquad serves a variety of industries, ensuring that our solutions align with your specific business needs. Our expertise includes:

 

  • Healthcare: HIPAA-compliant patient communication, appointment scheduling, and insurance verification.
  • E-Commerce & Retail: Order management, returns processing, and customer inquiries.
  • Real Estate: Lead qualification, tenant support, and property inquiries.
  • Finance & Insurance: Account management, claims processing, and policy support.
  • Education & Nonprofits: Enrollment assistance, student support, and donor outreach.
cost effective pricing

Seamless Integration and Cost-Effective Pricing

Our agents are trained to work with known platforms like Zendesk, Freshworks, HubSpot, Salesforce, Weave, and many Patient Management Systems. Whether you already have tools in place or need help finding the right ones, we’ll make sure the setup is smooth with little to no disruption to your workflow.

 

Outsourcing doesn’t have to be expensive. HelpSquad offers flexible pricing with no long-term contracts, allowing businesses of all sizes to access professional call center services without breaking the budget:

 

  • Part-time agent: Starting at $500 per month
  • Full-time agent: Starting at $1560 per month
  • Build you a full team: Ask us about our pricing
HelpSquad is here to help

Get Started with HelpSquad Today!

US Based company and management team
Serving healthcare, ecommerce, financial and insurance industries for 15+ years
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture with instant delivery
Customer order processing
Research, Troubleshooting and Technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
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Kofile Technologies

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Spark Orthodontics

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N.J. Hair Center

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Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
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MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"
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Simple Agency Oy

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Call Center Outsourcing Service FAQ

What is call center outsourcing?

Call center outsourcing is when a company hires an outside team like HelpSquad, to handle customer calls and messages. This includes customer support, sales, scheduling appointments, and following up with leads.

What industries does HelpSquad’s call center support?

We serve a wide range of industries, including:

  • Healthcare – HIPAA-compliant patient support and appointment scheduling.
  • E-Commerce & Retail – Order processing, returns, and customer inquiries.
  • Real Estate – Lead qualification, tenant inquiries, and property management support.
  • Finance & Insurance – Claims processing, account management, and policy assistance.
  • Education & Nonprofits – Enrollment support, student inquiries, and donor engagement.

What types of call center services does HelpSquad provide?

Our call center solutions include:

  • Inbound Call Handling – Customer service, technical support, order processing.
  • Outbound Call Services – Lead generation, telesales, appointment setting, follow-ups.
  • Patient Communications – HIPAA-compliant patient scheduling, appointment reminders, insurance verification, and follow-ups for healthcare providers.
  • Multichannel Support – Phone, live chat, SMS, email, and social media assistance.
  • AI-Enhanced Support – AI-powered assistance to improve agent efficiency and customer interactions.

Can HelpSquad’s call center agents integrate with my existing systems?

Yes, we can! Our agents are already familiar with popular platforms like Zendesk, Freshworks, HubSpot, Salesforce, Weave, and others. If you’re using your own custom tools, no problem. We’ll train our team to work with your setup so everything runs smoothly.

Can I customize the scripts and responses agents use?

Absolutely! We work with you to develop customized scripts and guidelines so our agents represent your brand just as your in-house team would. Our Team Leads can help you build an entire knowledge base, training program, and more.

How does HelpSquad handle call center scalability?

We make it easy to adjust your support team as your business grows. Need more agents during busy seasons? Expanding long-term? We’ve got it covered. We take care of hiring, training, and managing the team—so you don’t have to stress about scaling up or down.

Do you offer 24/7 customer support?

Absolutely! Our call center runs 24/7, every single day of the year—including weekends and holidays—so your customers can get help whenever they need it.

Do you provide multilingual call center support?

Yes! We offer a mix of bilingual agents and smart AI translation tools. That means we can help your customers in multiple languages. Making it easier to connect with people from all over.

How much does HelpSquad’s call center outsourcing cost?

Our pricing is affordable and transparent, with no long-term contracts:

  • Part-time agents start at $500 per month.
  • Full-time agents start at $1,560 per month.
  • Build an entire dedicated team—custom solutions available based on your business needs.

Pricing varies depending on voice vs. digital support. Talk to us today for a custom quote.

Do I have to sign a long-term contract?

No. We keep things flexible with straightforward pricing and no long-term commitments. Our Proof-of-Concept phase is a great way for companies just starting with outsourcing.

How does outsourcing my call center save me money?

Outsourcing eliminates costs associated with:

  • Salaries, benefits, and overtime pay.
  • Office space, phone systems, and equipment.
  • Recruiting, training, and HR management.

With HelpSquad, you get access to a professional fully managed call center at a fraction of the cost of hiring in-house staff.

How does HelpSquad ensure quality customer service?

We implement strict quality control measures, including:

  • Rigorous agent training and continuous coaching.
  • Call monitoring and performance reviews.
  • AI-assisted analytics for efficiency and accuracy.

Is HelpSquad’s call center service secure?

We take data security seriously. We follow HIPAA and PCI rules to keep your data safe and private, especially for healthcare and finance businesses.

We also use strong encryption, limiting access to only the right people, and sticking to trusted industry standards. Your information stays locked down and protected at every step.

How quickly can I start using HelpSquad’s call center services?

Pretty fast! In most cases, we can get things up and running within 48 hours. Depending on what you need and how complex the setup is.

Can I test HelpSquad’s call center service before committing?

Yes, you can! We start with a free consultation to understand what you need. Then we can offer a Proof-of-Concept phase so you can see how it works in action. No upfront long-term commitment required.

How do I get started?

It’s easy! Just fill out the contact form on our website, start a chat with one of our agents. You can also give us a call at 1-877-775-3667. One of our specialists will help you get set up in no time.

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