HIGH-QUALITY CALL CENTER OUTSOURCING SERVICES

Our call center outsourcing solutions are designed for businesses looking to improve customer experience, boost efficiency, and scale without the overhead of managing an in-house team.

We offer 24/7 customer support across voice, chat, email, and social messaging, ensuring your customers always receive timely assistance. Our multilingual agents can communicate with a global audience, helping you expand your market reach. With the perfect blend of AI-driven automation and human expertise, we enhance response times while maintaining a personal touch. Best of all, our solutions are flexible—you can integrate our services into your existing workflows or build a dedicated team from the ground up.

HelpSquad adapts to your processes, technology, and customer service strategies, ensuring a seamless transition without disrupting operations. By outsourcing your call center needs to us, you can reduce costs, increase efficiency, and enhance customer satisfaction without sacrificing quality.

Our highly trained agents handle a variety of inbound and outbound roles, from customer support to appointment scheduling, telesales, and communicating with patients in medical practices. We cater to various industries, including finance, healthcare, technology, insurance, retail, and e-commerce. Whether you need omnichannel support or specialized services, our AI-assisted contact center platform optimizes agent performance and training, ensuring top-tier customer service. If you have your own tech and tools, no problem.

A great call center does more than answer calls—it drives engagement, builds customer loyalty, and increases revenue. HelpSquad specializes in solutions that improve customer retention and boost sales. Our team handles everything from telesales and upselling to proactive customer engagement, surveys, and scheduled callbacks.

For companies looking to scale quickly, we provide a hassle-free way to expand your customer support team. HelpSquad will recruit and train skilled agents, ensure continuous development, monitor performance through QA, and manage workforce scheduling. Whether you need one agent or a full-scale support team, we make it easy to scale without the burden of hiring and managing staff in-house. Ask us about a Proof of Concept stage so you can ease into outsourcing before making a long-term commitment.

HelpSquad serves a variety of industries, ensuring that our solutions align with your specific business needs. Our expertise includes:

• Healthcare: HIPAA-compliant patient communication, appointment scheduling, and insurance verification.
• E-Commerce & Retail: Order management, returns processing, and customer inquiries.
• Real Estate: Lead qualification, tenant support, and property inquiries.
• Finance & Insurance: Account management, claims processing, and policy support.
• Education & Nonprofits: Enrollment assistance, student support, and donor outreach.

Our agents are trained to work with platforms like Zendesk, Freshworks, HubSpot, Salesforce, Weave, Patient Management Systems, and more. Whether you already have a system in place or need guidance on the best tools to use, we ensure a smooth onboarding experience with minimal disruption.

Outsourcing doesn’t have to be expensive. HelpSquad offers flexible pricing with no long-term contracts, allowing businesses of all sizes to access professional call center services without breaking the budget:

• Part-time agent: Starting at $500 per month
• Full-time agent: Starting at $1560 per month
• Build you a full team: Ask us about our pricing