BestDoc is a patient experience software solution that is designed to be omni-channel, modular and multi-lingual. With BestDoc, you have several avenues of communication with your patients, including SMS, Whatsapp, QR codes and tab-based interactions. These allow you to connect with your patients everywhere and at any time. The modularity of BestDoc also comes into play in order to ensure that you get the perfect solution for your practice and your budget. For example, you can go with a stand-alone non-integrated solution, or a solution that is integrated to HIS. Alternatively, you can go with a solution that is designed for a couple of departments or one that is designed for the entire organization. In short, BestDoc can be tailored to your specific needs and situation.
To further improve your patients’ experience, you can integrate HelpSquad into your website. HelpSquad offers 24/7 live chat teams that can be there for your patients even outside of business hours, so if there is ever an issue or question that pops up, your patients always have someone to go to. On top of that, your phone lines will be cleared up, with minor issues being addressed through live chat, and only the major issues going through to your phone support team. This will improve the experience that your patients have with your practice, your retention rate, and save you money and time by reducing your phone support requirements.
With better patient experience come higher retention rates. However, that’s not the only way in which HelpSquad can increase your ROI. To start, a live chat feature can increase both the lead generation rate of your website, and the conversion rates of your landing pages. Live chat can be right there for any website visitors who want to ask questions, and for any leads that are on the verge of converting. You then have all the conversations that will be recorded and stored into BestDoc. These conversations can be analyzed and the information gathered through this process can be used to improve the effectiveness and ROI of your marketing campaigns.