BigTime Chat Integration

Automate chat leads for BigTime

HelpSquad’s Managed 24/7 Live Chat Service can help you double the sales leads you generate online and then funnel them automatically into BigTime.

Integration with BigTime

With BigTime, you can take full advantage of a Professional Services Automation software that handles all the routine, mundane tasks in your law firm, while HelpSquad’s live chat teams can work round the clock in order to generate leads. All you have to do is make sure that your client’s win their cases.


Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.


  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

Speed is massively important online. If a website takes too long to load, or if a complaint goes too long unanswered, customers and users will move onto the competition. The same is true for the speed with which you answer your prospects’ questions and requests. This is why live chat offers such a huge competitive advantage. If you are able to address your prospects’ concerns right away, the prospects will have a much higher chance of converting into clients. A managed live chat service is up 24/7 and a customer request can be fulfilled within minutes, which will help you generate more leads and increase overall customer satisfaction.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to BigTime. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).


Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!


Need agents trained for your business and dedicated to your company only? No problem!


We help 1250 BigTime customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!


A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.



Proactive 24/7 live chat for all your BigTime needs

With BigTime’s operating platform, your service firm can access real-time insights into various areas of your business. BigTime is a Professional Services Automation software, also known as a PSA, and it has been designed to support the entire firm, from the moment you land a client, to the point where you analyze how the project went. With features that support and streamline time tracking, billing and invoicing, resource management, project management, reporting, analytics and integrations, BigTime can boost your business and help you accelerate its growth.


Once BigTime is up and running, all that’s left to do is make sure that you feed enough leads into the platform to improve your growth and revenue. One of the best ways to do this, for the smallest investment, is to add HelpSquad’s managed live chat service to your website, landing pages and emails. Live chat has been shown to double the leads generated through website traffic, and the leads generated through live chat can then be organized based on their issues. This segmentation can help with A/B tests and different sales approaches. 


On top of that, the conversations themselves can be recorded, stored and organized into BigTime. These conversations can provide important insights into issues with your services, messaging or sales funnel, and then the insights can be used to improve various aspects of your firm to increase customer satisfaction and your conversion rates. For example, if your prospects contact your live chat to ask certain questions about your service, you can then answer these questions preemptively in your ad campaigns, so that only the most qualified and interested prospects click on your ads. This can dramatically increase ROI, especially when legal ads can cost hundreds if not thousands of dollars.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"