CloudLex Chat Integration

Automate chat leads for CloudLex

Double the leads that are sent to CloudLex and boost your customer support efforts with HelpSquad’s Managed 24/7 Live Chat Service.

Integration with CloudLex

CloudLex will handle all the productivity, collaboration and communication issues across your firm, while HelpSquad’s 24/7 live chat teams will take full advantage of your website traffic in order to generate more leads.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

Being able to respond immediately to a customer concern, no matter how small, increases the likelihood of generating a lead and converting a prospect. Most law firms do not have an immediate way of getting back to a prospect, such as a live chat on their website, landing pages or emails. Instead the prospect will have to wait for a reply or a callback, especially if he or she contacts the firm outside of business hours. Such a prospect may contact other firms, or firms that have extended schedules. With a 24/7 live chat, a prospect can have his or her concerns addressed right away, and the prospect is much more likely to become a lead or a customer.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to your CloudLex. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 CloudLex customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your CloudLex needs

Designed and built exclusively for plaintiff personal injury law, CloudLex can help you save up to 30% of the time you spend managing cases. The all-in-one platform comes with features and tools such as the document, calendar, contact and communication management, as well as e-signatures, advanced AI search, and a settlement calculator. 

 

When you integrate HelpSquad’s managed live chat service into CloudLex, you can funnel in many more leads into the platform’s document and contact management features. A prospect may visit your website for many reasons and enter your sales funnel, but the prospect can drop out just as easily. However, if you give this prospect the chance to get in touch with one of your representatives and ask a question for very little commitment, the prospect is likely to do so, and enter his or her contact information as well. This is where live chat comes in. Live chat is very accessible – it only takes a few seconds to get started, and the conversation will be over just as fast. Prospects love it, and they are willing to give out their contact information to engage in a live chat conversation. As soon as you have their contact information, the prospect becomes a lead, and you can convert them at a later date.

 

The conversations that the prospects have with your agents can also be recorded and registered into CloudLex. Each conversation can be teeming with insights into what your prospects desire and what hesitations they have before becoming a client. Not only can you use this information when trying to convert particular prospects, you can also use it in wider marketing and advertising campaigns. When you are able to meet a prospect 90% of the way to conversion, you are much more likely to turn him into a customer and increase the ROI of your overall marketing budget.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"