Designed and built exclusively for plaintiff personal injury law, CloudLex can help you save up to 30% of the time you spend managing cases. The all-in-one platform comes with features and tools such as the document, calendar, contact and communication management, as well as e-signatures, advanced AI search, and a settlement calculator.
When you integrate HelpSquad’s managed live chat service into CloudLex, you can funnel in many more leads into the platform’s document and contact management features. A prospect may visit your website for many reasons and enter your sales funnel, but the prospect can drop out just as easily. However, if you give this prospect the chance to get in touch with one of your representatives and ask a question for very little commitment, the prospect is likely to do so, and enter his or her contact information as well. This is where live chat comes in. Live chat is very accessible – it only takes a few seconds to get started, and the conversation will be over just as fast. Prospects love it, and they are willing to give out their contact information to engage in a live chat conversation. As soon as you have their contact information, the prospect becomes a lead, and you can convert them at a later date.
The conversations that the prospects have with your agents can also be recorded and registered into CloudLex. Each conversation can be teeming with insights into what your prospects desire and what hesitations they have before becoming a client. Not only can you use this information when trying to convert particular prospects, you can also use it in wider marketing and advertising campaigns. When you are able to meet a prospect 90% of the way to conversion, you are much more likely to turn him into a customer and increase the ROI of your overall marketing budget.