CosmoLex is a legal practice management cloud software that centralizes all of your firm management needs in one place. CosmoLex uses a matter-centric approach which connects every entry into the software to its appropriate client matter, with email, document, and calendar management features to keep everyone in-sync. When it comes to the financial side of things, CosmoLex offers powerful billing, payment and accounting tools such as on-the-go capture, one-click billing, online payments, and built-in legal-specific accounting features. Online payments are a particularly powerful feature for any law firm, because they can improve your cash flow and help you stay on top of invoicing and billing. With CosmoLexPay, you have end-to-end electronic payment processing with no monthly fee and no hidden costs.
Integrating HelpSquad with CosmoLex means that you can register and convert more leads with less effort. A live chat feature that is up 24/7, and operated by real people, can increase the lead generation rates of your online efforts by up to 100%. This is because website visitors, and the recipients of your online marketing campaigns, are always much more willing to interact with a live chat than with any other support channel.
Live chat also comes with the added benefit of recording every conversation that your company has with a prospect. These conversations can be recorded into CosmoLex, and reviewed as necessary. For example, a prospect might be on the verge of converting, and by reviewing the conversations that he or she had with your live chat team, you can then contact that prospect with an offer, leading to a conversion. The conversations can also be reviewed in bulk in order to discover common issues and pain points across a market segment. The insights gained from these reviews can then be applied to new marketing and sales initiatives, which will offer a much higher ROI and conversion rates.