Field Complete is a field service management software solution that has been designed with simplicity and accessibility in mind. With this solution you will be able to use simple job flows, and break up larger projects into multiple smaller jobs to better manage your teams and assign duties. Billing is also simplified, with a mobile app that allows you to estimate, invoice and collect payments on-site. The mobile app itself is very easy to use and it will help your field technicians better communicate with the office and your customers. On top of that, the app offers the ability to work offline, GPS traffic, pre-payment options, NTE and partial payments.
With HelpSquad, you can also increase your customer experience rating on top of all the benefits provided by Field Complete. Many customers will run into issues outside of business hours or on the weekend, when your in-house support team is unavailable. These customers will then have to wait a day or more to resolve something that is likely minor. A managed live chat service on the other hand is available 24/7, so your customers can reach one of your representatives and get a solution right away. This will both increase your customers’ satisfaction with your service, and free up your in-house team to deal with more serious inquiries.
Live chat conversations can help in another way – they can be an excellent source of customer data. Website visitors, prospects, leads and customers will all interact with your live chat, and all the conversations that they have can be recorded and stored into Field Complete. The conversations can then be reviewed and analyzed by your team, in order to gain insight and a better understanding of your target market. Some of the insights that you gain through this process will be actionable, and they can reveal new ways to improve your business, service or messaging. Over time, this process will yield better and better results, giving your company a competitive edge over others in the market.