FieldEdge is a software solution that will help you complete more jobs faster, streamline operations, and increase the profitability of your business. It is employed by the plumbing, electrician, locksmith, appliance repair, and HVAC industries, among others, to add up to 20 extra hours per week, save 75% of the time spent on reporting, optimize their marketing expenditure by up to 30%, and spend 60% less time on managing service agreements. FieldEdge offers significant improvements in the efficiency of several business areas and operations, so that you can invest more time and money where it matters – getting more customers and delivering an excellent service.
With HelpSquad integrated into FieldEdge, you can increase the platform’s ROI. Live chat is a feature that offers improvement across the board, from customer retention to conversion rates. This is because it can be implemented in a variety of marketing instruments, from your landing pages to your email campaigns. When live chat is present on a landing page for example, it can be there to catch the prospects that have last minute doubts. If these prospects are able to talk to one of your representatives at the point of conversion, they can go through their doubts and ask for any extra information they need before making a decision.
Live chat can also help with lead generation. The traffic that you get through your website will generate a lot of qualified leads and outright customers, but you can actually double the number of leads that you generate in this way with a live chat feature. Live chat will be right there on every page waiting for a website visitor to ask a question about your business and services. Once visitors click on the live chat bubble, they will be asked to provide an email address, which can be sent to FieldEdge. All these leads can then be contacted in the future with tailored offers based on the conversations that they had through live chat in order to convert them further into customers.