Filevine Chat Integration

Automate chat leads for Filevine

Improve customer support and funnel double the online-generated leads into Filevine with HelpSquad’s 24/7 Managed Live Chat Service.

Integration with Filevine

Turbocharge Filevine’s case, lead and document management features with twice the leads generated through live chat. For only $185/month, you can have a 24/7 active live chat team ready to answer customer concerns and convert website visitors into leads.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

Many clients would prefer to contact your law firm through a medium that is fast and requires little commitment. Phone calls can be intimidating sometimes, especially for clients who have never used any legal services, have a small issue, or have English as a second language. A live chat support channel requires very little commitment, and it can be opened up with a single click. This makes it much more likely to be used by certain prospects, who would otherwise fall completely out of the sales funnel never to return again. By using the live chat on the other hand, these prospects will open up about their problems, have a positive experience with your firm, and enter their contact information, becoming leads in the process. 

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to Filevine. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 Filevine customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your Filevine needs

Filevine is a case, matter, investigation and project management software built with legal firms in mind. With a user base of over 50,000, Filevine provides enterprise-grade case management features that improve your firm’s overall performance. Filevine was built on the AWS cloud platform which ensures that your documents and data are secured, and that your legal software solutions are quick and reliable. On top of that, Filevine’s clients gain access to the Filevine Community, which will help you expand your personal network through client referral programs, strategic tech partnerships and access to the renowned Legal X Conference. 

 

Every case starts with a lead that has to be converted into a client. However, lead generation can require a considerable investment into advertising and other marketing initiatives. But did you know that you could generate twice as many leads through your online traffic, by simply adding a live chat feature on your website, in your emails and on your landing pages? HelpSquad’s managed live chat service is operated by humans 24/7, for just $185/month. If a prospect visits your website, and interacts with the live chat, the prospect will register his or her contact information, and become a lead as a result.

 

Not only that, but the conversation that the prospect has with your live chat agent is recorded and stored into Filevine. Customer surveys can also be expensive, and they can often target segments of the market that you are not currently marketing to. The prospects that come on your website, and who have conversations with your live chat agents, are your exact target market, and you can gain a tremendous amount of insight into their questions, issues and concerns. All of this information can be used in ad campaigns, lead outreach programs and marketing initiatives. 

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"