Jobber is a software solution that will help you manage your business and customer communications from one central hub. With Jobber, you can stay on top of requests, create winning quotes, schedule jobs faster, generate email and text invoices and make it easier for your customers to pay. All in all, Jobber is a platform that will improve your customers’ experience and streamline your organization in order to get more jobs done faster. On top of that, Jobber offers free 1-on-1 product coaching, the Jobber Entrepreneurship Group which is a supportive community of thousands of other business owners, and the Jobber mobile app for iOS and Android mobile devices.
Live chat is a great way to feed extra data into Jobber. As the weeks and months go by, more and more prospects and customers will discuss issues with your live chat support team. These conversations can be stored and then analyzed to notice if certain common questions or issues pop up, and when they do, you can use this information to improve your offering. For example, if you notice that several customers have a problem with low performance after you install a utility, you can check to see if the issue is due to the installation process or of the utility itself, and then make the adequate changes. This will help you improve both your customers’ satisfaction and their retention rates.
However, not only will live chat provide you with data that will help your marketing efforts, it can also increase the conversion rates of your landing pages. When a prospect reaches your landing page, the prospect is one step away from converting. However, a section of your target market will have some last minute second thoughts and will seek extra information if a live chat support option is available. As these prospects talk to your agents, their doubts and misgivings can be dispelled, which will clear the way for a conversion. Live chat will operate in a similar way if you implement it in your email marketing campaigns where you ask your leads and prospects to convert. If their last minute questions can be answered, these customers will be much more likely to convert.