Luma Chat Integration

Automate chat leads for Luma

Improve your practice’s lead generation, ROI and patient experience by integrating HelpSquad’s Managed 24/7 Live Chat Service into Luma.

Integration with Luma

The ROI generated by Luma’s powerful patient acquisition and relations tools can be further increased with one of our 24/7 proactive live chat teams.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

Luma’s ROI can be further increased if you implement a live chat feature on your website. Live chat has the capacity to capture twice as many leads as you normally would through your website. This is because an unknown website visitor will have to enter an email address before starting a conversation in the live chat. Once you have the email address, it can be sent along with the conversation to Luma, where it will be registered. Then, your sales or marketing teams can get in touch with your new lead and hopefully convert him or her into a new customer.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to Luma. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 Luma customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your Luma needs

Luma is a software solution that places great emphasis on the success of your patients. After all, patients have a plethora of healthcare solutions and practices at their disposal, and in order to attract and retain them, you will need to stand out. Luma helps you with features such as outreach campaigns, patient self-scheduling reminders, patient feedback tools, a smart waitlist, cancellation management tools, EHR-embedded insights, patient-provider chat capabilities, health risk assessments, insurance verification, and payment tools. The platform is also very flexible, and you will have access to over 25 out-of-the-box modules and solutions that can be customized to perfectly fit your and your patients’ needs.

 

HelpSquad can help you achieve higher ROI through Luma. It’s not unusual for companies that implement a managed live chat service on their website to see a 100% increase in the leads that they generate through website traffic. This is because website visitors will usually have to enter their email address before a live chat conversation starts. Once this is done, you will have a way of contacting the visitor at a later date, which converts that visitor into a lead. The lead can then be contacted by one of your sales team members or marketed to through email in order to further convert that lead into a customer.

 

Not only that, but with a live chat feature you can make sure that your patients’ issues can be addressed 24/7. HelpSquad live chat operators are active round the clock, so if your patients have an issue or question outside of business hours, your practice can be there for them. This will improve your patients’ experience and satisfaction, and it will also clear up your phone lines, allowing them to be dedicated to major issues that require a more in-depth conversation. The conversations that are had through live chat can also be recorded and analyzed, and if certain questions or issues keep coming up, you can then modify your services and your messaging to address these problems preemptively. So not only will you be able to improve your patients’ experience directly by being there for them around the clock, you will also be able to improve it indirectly by addressing their issues before they even come up. 

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"