Luma is a software solution that places great emphasis on the success of your patients. After all, patients have a plethora of healthcare solutions and practices at their disposal, and in order to attract and retain them, you will need to stand out. Luma helps you with features such as outreach campaigns, patient self-scheduling reminders, patient feedback tools, a smart waitlist, cancellation management tools, EHR-embedded insights, patient-provider chat capabilities, health risk assessments, insurance verification, and payment tools. The platform is also very flexible, and you will have access to over 25 out-of-the-box modules and solutions that can be customized to perfectly fit your and your patients’ needs.
HelpSquad can help you achieve higher ROI through Luma. It’s not unusual for companies that implement a managed live chat service on their website to see a 100% increase in the leads that they generate through website traffic. This is because website visitors will usually have to enter their email address before a live chat conversation starts. Once this is done, you will have a way of contacting the visitor at a later date, which converts that visitor into a lead. The lead can then be contacted by one of your sales team members or marketed to through email in order to further convert that lead into a customer.
Not only that, but with a live chat feature you can make sure that your patients’ issues can be addressed 24/7. HelpSquad live chat operators are active round the clock, so if your patients have an issue or question outside of business hours, your practice can be there for them. This will improve your patients’ experience and satisfaction, and it will also clear up your phone lines, allowing them to be dedicated to major issues that require a more in-depth conversation. The conversations that are had through live chat can also be recorded and analyzed, and if certain questions or issues keep coming up, you can then modify your services and your messaging to address these problems preemptively. So not only will you be able to improve your patients’ experience directly by being there for them around the clock, you will also be able to improve it indirectly by addressing their issues before they even come up.