MyCase Chat Integration

Automate chat leads for MyCase

HelpSquad’s Managed 24/7 Live Chat Service will generate two times more leads from your existing website traffic and automatically send them to MyCase.

Integration with MyCase

Take full advantage of MyCase’s client intake, lead management, case management and client portal by generating more leads with one of HelpSquad’s 24/7 live chat teams.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

Running an online front-end for your law practice means that you can stand to benefit from being the first to respond to customer queries. Certain customers will only have a small issue that can be resolved quickly, but they will tend to avoid contact methods such as phone calls. Instead, these prospects will leave your website and search for an answer somewhere else, such as an internet forum or Quora. If you have a live chat option on your website however, the prospect will contact the live chat instead and talk to one of your representatives. From this point, the prospect may set up an appointment, or he will leave his contact information, which you can then use at a later date to get in touch with him. 

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to MyCase. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 MyCase customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your MyCase needs

MyCase is a case management software that will help you run your law firm more easily by handling everything from intake to billing. It is currently used by over 14,000 law firms, and reported improvements include three extra billable hours gained per day, and an average increase of 38% in case loads. One of the strongest features of the MyCase software is its lead management capabilities. With this feature, you can get a complete view of your client pipeline, from first contact to signing. Other features and toolsets cover case management, analytics, billing and payments, powerful security measures and diverse integrations with other software.

 

Having a managed live chat service on your website, integrated with MyCase, can increase the number of leads that are funneled into the software. Prospects will visit your website, browse through your services, read your blog, and then if they have any questions, they will contact your live chat representative. Before the conversation, the prospect will have to provide an email address, which can be added to MyCase’s CRM, along with the conversation that the prospect had. Just like that, you’ve generated a lead that would have otherwise dropped out of the sales funnel.

 

The conversations that you have with your prospects are also very valuable. They offer insight into what questions and concerns prospects have about your services. Taking these into account, and tailoring your messaging, offering and marketing initiatives can help you better convert clients and achieve higher ROIs for your marketing spending. The information gained through your live chat can also be used in content marketing. Website content that is framed in the form of a question does not just help you rank higher on Google, it can also draw in more qualified traffic to your website. If you know that your prospects have a series of questions that they always ask, you can create content around these questions, and increase your lead generation.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

-
These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"