Needles Chat Integration

Automate chat leads for Needles

HelpSquad’s Managed 24/7 Live Chat Service can double the Leads generated from your existing website traffic and automatically send them to Needles.

Integration with Needles

Let one of HelpSquad’s teams gather leads round the clock and improve customer satisfaction, while Assembly Needles takes care of all your case management needs.


Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.


  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

The online world runs on information, and one of the best ways to gather information about your prospects is from the prospects themselves. In order to do this, you will have to talk to the prospects, or better yet, have them talk to you and tell you about their problems. This is exactly what happens when you have a live chat on your website or in your emails. Prospects will come to you with their questions or problems, and the conversations that they have with your agents can be recorded and then integrated into Needles. On top of that, a live chat is active 24/7, so you will be there for your prospects and customers round the clock. Price is not an issue either. With HelpSquad, you can have a team manage your live chat for just $185/month.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to Needles. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).


Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!


Need agents trained for your business and dedicated to your company only? No problem!


We help 1250 Needles customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!


A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.



Proactive 24/7 live chat for all your Needles needs

Needles is the staple for thousands of law firms when it comes to their case management leads. It is a great software that provides cloud-based case and business management tools that will allow you to create automated checklists and completely configurable workflows, and it offers a suite of features that will increase the efficiency, productivity and profitability of your firm.


Needles can be combined with a managed live chat service such as HelpSquad to improve your firm’s marketing efforts for very little cost. Having live chat up on your website 24/7 can double the leads that you generate through your online traffic, and then these leads can be registered into Needles based on the conversations that they have with your live chat operators. For example, if you have prospects that have asked questions about litigation, they can all go into one category, and then these prospects will be contacted based on their interest.


You can also record the live chat conversations that HelpSquad operators have with your prospects and leads. The conversations themselves are very valuable, because they are a window into the desires and issues of your target market. The information gathered from these chats can be then used to tailor the messaging and marketing initiatives that you employ. By answering common questions and addressing pain points before they even come up, the sales process can be accelerated, and your firm can create a deeper connection with prospects and leads. 


Live chat is not just useful for your website however – it can be implemented on your landing pages and email campaigns to improve conversion rates. If a prospect has a question or hesitation before converting, having the option to quickly contact live chat and clear things up has been shown to increase the likelihood that the prospect will do a full conversion. 

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"