A flexible patient experience platform, NexHealth was built with doctors and developers in mind. It can be integrated directly into your practice management and EHR systems in order to improve business workflows through real-time online scheduling, virtual waitlists, reporting tools, digital forms and payments, patient messaging, video visits (telehealth), and automated appointment reminders among others. All of these tools can be used to not only improve the experience of your current patients, but to also draw in more patients and grow your practice.
HelpSquad can be integrated into NexHealth to further improve your ROI, conversion rates and customer satisfaction. HelpSquad costs just $185/month, and for this small fee, you will have a team of live chat operators available 24/7 on your website, landing pages and in your emails. This team will be able to address all the small issues that your patients have, and answer any questions that your website visitors or prospects ask. In the process, the live chat team will also collect the email addresses of the patients, and the conversations that they have can be stored in NexHealth, opening the possibility for future patient outreach or marketing campaigns. This means that for HelpSquad’s monthly fee, you are able to increase your conversion rates and lead generation through your website.
When it comes to lead generation, live chat works through a very simple mechanism. Every time a website visitor interacts with your live chat, he or she will be prompted to introduce an email address. This email address is your foot in the door, and it can be used in email marketing campaigns or for targeted sales efforts. On top of that, when live chat is available on your landing pages, you will have higher conversion rates. Any prospect that reaches your landing page and has a question before converting, can ask away, and once the prospect has the necessary information, he or she is much more likely to convert. So not only will you be generating more leads through your website, you will also have higher conversion rates on your landing pages.