OhMD is a software that aims to help you deliver the best patient experience possible. All patient relationships are built on communication, and with OhMD, you have the tools to deliver effective and rapid patient communications, while automating routine aspects of the patient/care provider relationship. Some of the features available in OhMD’s central hub include two-way texting, auto messages, EHR integrations, reputation management, video visits, live website chat, forms, survey, files, broadcasts and reminders. When all of these features and tools come together, you can take care of the routine issues quickly, so that you can focus more intently on the care issues that matter most.
With HelpSquad’s you can add a human touch to OhMD. While a lot of issues relating to patient communications can be automated, others will need to be handled by a customer support agent, but these latter issues can still be minor. It is these issues that are best handled through live chat, instead of through phone support. A live chat agent will be able to converse with the patient, and either solve the issue there on the spot, or, if the issue is more complex, redirect the patient to one of your phone lines. The great thing about HelpSquad is that you will not have to spend a few extra thousand dollars a month to have a live chat team besides your other support personnel. Instead, the cost will be just $185/month for a team that is active 24/7.
On top of that, having a live chat on your website and landing pages can also increase conversion rates. Website visitors, which may be interested in your services can ask extra questions in live chat, and once they do, they become leads, which can be contacted at a later date by your sales team or through email campaigns. This will increase the number of patients that you generate through your existing website traffic for a minimal investment.