Orderry is an all-in-one solution for service businesses, with features that will help you improve your work orders, jobs, sales, CRM, inventory management, barcode labeling, finance, reporting, analytics and more. It can be used by a variety of businesses, from computer repair shops to auto dealers, truck repair shops, auto parts stores, HVAC contractors, equipment maintenance services, tailor shops and cleaning services. Orderry comes with a fully-loaded SaaS solution, time saving order processing tools, a CRM tool kit, role-based access to employees, document templates, inventory management features, call tracking, and order status notifications and reminders.
One of the best ways to gather data for Orderry is to have a live chat feature on your website. While you will receive a lot of inquiries through your phone, going through each call in order to gain some actionable insight can be time-consuming, and transcription services will just add an extra cost. On the other hand, email support will only be used by a segment of your customer base which is comfortable with longer conversations and wait times to get an issue resolved. Live chat hits that sweet spot in the middle, where the conversations are carried through text and issues can be solved rapidly. As such, you can get a lot of information out of your target market through live chat conversations, information that would otherwise be inaccessible.
Live chat will also have a direct impact on the conversion rates of your landing pages. Your landing page may have great copy and very high conversion rates, but there will still be a segment of your targeted prospects that will want to ask questions before they convert. Some of them will actually pick up the phone or send you an email to ask these questions, but most will not, and will simply not make a purchase. This is where live chat can help. Live chat is accessible right from your landing page with the click of a mouse button, and your hesitant prospects will be able to get the information they need in order to convert.