RecallMax is a comprehensive recall solution for the dental industry. When running a dental practice, you have to deal with a lot of tedious and time-consuming recall tasks, and RecallMax is here to help. With RecallMax all of these tasks are centralized and automated, so that you can focus on emergency patient communications and your actual practice. This will free up a lot of your time, time which is crucial if you want to grow your business and deliver the best value possible to your patients. Other key features include appointment reminders, custom recall reminders, reputation management, patient announcement, cancellation recovery, KPI-driven dashboards, dismissal assist, built-in call scripts, patient surveys, and many similar tools that will help you deal with the marketing and customer relations tasks in an effective, efficient and profitable way.
HelpSquad can help with RecallMax a lot. Everything that can be automated when dealing with patient communications should be automated, but there are certain tasks which have to be handled by a human operator. However, a large number of these tasks are still fairly simple and straightforward, but they may be too complex to be handled through a process or by a live chat bot. A managed live chat service such as HelpSquad can be really helpful here. Instead of hiring a team of live chat operators on full time salaries, you can hire a team from HelpSquad for only $185/month. Not only is this a huge cost saving, HelpSquad’s teams are also active 24/7, ensuring that no matter when your patients have a problem, they can get in touch with one of your representatives.
The live chat feature on your website also comes with another benefit. You likely draw a sizable amount of traffic to your website, and a portion of this traffic eventually converts into customers. With live chat, you can increase this proportion by increasing lead generation. If a visitor has some extra questions about your services, and the visitor asks these questions through live chat, then the visitor becomes a lead. These new leads can then be contacted through email campaigns, or by your sales team, and converted into customers at some point in the future.