Regpack is an online registration software designed for courses, trips, events, classes, camps, and more. With Regpack, you will be able to create custom processes that get the client data that you need in order to onboard them. This will help improve your online registration capabilities, along with features such as embedded e-signing, built-in reporting tools and analytics, and tools that allow you to gather valuable insights and create custom workflows. Other features offered by Regpack will help you to better sell your services, accept payments through your online properties, and manage your business.
With live chat, you can increase the number of leads that you generate and send to Regpack. Many of your website visitors will not convert – they will go through your website, maybe read a blog article, and then leave. However, if they have a quick and easy way to ask any questions that they have, they will do it. This is where live chat comes in. Not only is live chat a convenient support channel, it also requires the visitor to enter an email address before asking a question. In doing so, the visitor will go from someone who is completely anonymous to a lead that can be reached out to in the future during a marketing campaign.
By being active 24/7 on your website, your live chat will also aid with your customer experience rating. Phone and email support are only available during business hours, which can be inconvenient for a customer that has a small, but important question. Live chat on the other hand will be there for your customers throughout the day, every day of the week. Any minor issues that these customers have can be resolved right away, and major issues can be redirected to your phone lines. This will both clear up your phone lines, allowing your team to focus on other areas of the business, and it will improve your customers’ experience.