Rocket Matter Chat Integration

Automate chat leads for Rocket Matter

Funnel double the leads into Rocket Matter and improve your customer support efforts with HelpSquad’s Managed 24/7 Live Chat Service.

Integration with Rocket Matter

Let Rocket Matter handle all of the routine law firm operations, while HelpSquad’s 24/7 live chat teams generate leads for your firm in the background.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

A segment of your potential client base may only have a small issue or question, and they may hesitate to contact you through phone or email in order to have their issue addressed. This is where live chat comes in. All it takes to enter the live chat is a click and a few seconds. After that, the prospect will have a conversation with your representatives, receive the support that he or she needs, and enter their contact information. Just like that, a prospect has become a lead, which can be converted at a later date, maybe during a sales call or through an email marketing campaign. The great part is that a live chat runs 24/7, and with HelpSquad, the cost of a live chat team is just $185/month.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to Rocket Matter. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 Rocket Matter customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your Rocket Matter needs

Rocket Matter is a legal management software that is chock-full of features designed to make your life easier. It helps legal firms track their matters, send out invoices quickly, and acquire deep business intelligence. With Rocket Matter’s robust case management and reporting features, law firms can have complete access to their information quickly and in one central hub – documents, billable activity, tasks and emails are all available in one easy to use interface. Rocket Matter also offers advanced reporting and analytics tools that will rapidly build reports of actionable data which can be used to build up your practice. 

 

By integrating HelpSquad into Rocket Matter, you can gain a lot more information about your prospects. To start, every live chat conversation begins with the prospect entering an email address, and this turns the prospect into a lead. The prospect can then be contacted through email and converted into a client. With Rocket Matter, leads generated through live chat can be organized based on the conversations that they had with the live chat agent. In this way, you can have a group of leads that are interested in litigation services for example, and then another group which is looking for consultation, and then market to each accordingly.

 

Every conversation that happens through live chat can also be recorded, and these conversations can provide you with valuable insight into what your target market wants to know and what their pain points are. These insights can then be translated into new marketing campaigns and initiatives, and they can be used to create better messaging in your advertising. Furthermore, the questions that you receive routinely can be used in content marketing. By creating content around these questions, you can rank higher on Google, and draw in pre-qualified traffic that is much closer to conversion than regular traffic.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"