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Salesforce Chat Integration

Automate chat leads for your Salesforce

When integrated into your website and marketing channels, HelpSquad’s Managed 24/7 Live Chat Service can double your sales leads and then send them automatically to your Salesforce CRM.

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Integration with Salesforce

Salesforce’s powerful automation software, pipeline and lead management features, and mobile integration can be further augmented with the use of HelpSquads managed live chat service. All it takes is 15 minutes, and our team will be ready to capture and feed leads into Salesforce 24/7.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

Integrating a live chat feature into your website, and in your client-facing communications, can greatly improve customer experience and lead generation. The main challenge that many companies face when integrating live chat however is finding the people to operate the live chat. Sometimes, this can mean hiring someone specifically for the job, and other times, it can mean assigning an existing employee to customer service duties.

 

There is also a third option, one that will cost as little as $185/month, for live chat operators that are active round the clock, 24/7. That option is HelpSquad. With HelpSquad’s managed live chat service, you can get all the benefits of having a live chat option to capture leads and feed them into Salesforce, for only a fraction of the cost. Using Salesforce’s powerful CRM tools, these leads can then be converted into paying customers.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to your Salesforce. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 Salesforce customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your Salesforce needs

Salesforce is all about boosting the productivity and efficiency of the sales process using optimized CRM tools. From sales agents to managers, the Salesforce experience is tailored for every team member in order to provide the information needed for optimum performance. For example, a sales agent will have access to client information, quotes, and deal status, while a manager will be able to access a unified view on the history and status of various workflows and business processes. The leadership team will also be able to use analytics and forecasting to further improve sales outcomes.

 

This powerful tool can benefit greatly from a managed live chat service that will feed leads and customer information into it. The customer support teams at HelpSquad can record conversations and compile lists of frequently asked questions, which can then be used to prepare sales agents when addressing customer pain points. With proper targeting, a lead can go from asking questions in your live chat, to being registered in your Salesforce CRM, attributed a customer persona, and then being converted based on his or her known preferences.

 

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"