SchoolMint is a software solution that places a great emphasis on improving the enrollment process. With SchoolMint, you will be able to attract more families with tools such as marketing audits and secret shopper services, social media and digital advertising, personalized school branding and marketing, enrollment microsites, and family enrollment and relationship management features. But that’s not all. SchoolMint can also help you enroll more students with features that improve and assist with application management, lottery and placement management, and student registration and enrollment. Finally, SchoolMint is a great solution for retaining students and teachers, thanks to features like tardy tracking, behavior management, a teacher feedback and coaching platform, a comprehensive school data management system, and a self-guided cognitive behavioral therapy platform.
With HelpSquad, SchoolMint’s ROI can be improved even further. This is especially true for your marketing initiatives. To start, the ROI of your SEO campaigns will be improved, because live chat can double the number of leads that you generate through your website. Then, your advertising budget can have a higher ROI. It has been shown that live chat can increase the conversion rates of your landing pages, by allowing your prospects to ask questions before they convert. You then have all the data that can be collected from live chat conversations, and which can then be analyzed to identify key issues and pain points that your customers have.
Live chat features are also able to improve your customers’ experience. Because live chat is available 24/7, your students and their parents are able to get in touch with you at any time of the day. During these times, they can ask any questions that they may have, and minor issues can be resolved on the spot. For tougher issues, the students can be scheduled for an appointment or redirected to your phone support system. Live chat is also the highest rated support channel, with most online users having a strong preference for it over phone support and email. All in all, live chat can improve your customers’ experience with your services and increase your retention rates.