ServiceTitan has helped service businesses grow their revenues several times over thanks to its ability to streamline operations, lower costs, make management easier, provide a better experience for customers and improve sales. However, while this is a very powerful tool, it still needs to be operated by employees.
For example, the sales team can benefit greatly from the reporting, invoicing, scheduling and dispatching capabilities of the platform, but if you do not have a sales team, then all this power goes to waste.
The same is true for customer support. Acquiring a new customer can be 5 to 25 times more expensive than keeping an existing one, and 68% of customers surveyed by HubSpot said they are willing to pay more for products and services if a brand offers a good customer support experience. However, hiring a customer support team can cost as much as setting up a new sales team, and for a business starting out in the service industry, that can be prohibitively expensive.
This is why we think that HelpSquad can help your business achieve significant ROI if you integrate our services with the already powerful tools offered by ServiceTitan.
We are a US based company, and our services are flexible enough to meet your unique business needs. For example, you may only be interested in augmenting your customer support team, and have HelpSquad active during off-business hours. That is completely up to you. Just let us know and we will make sure that our service is tailored to your team. Finally, if you want to work with a dedicated agent, who will be able to learn the ins and outs of a more complex customer support process, we also offer the ability to hire a dedicated agent at the cost of $2,000/month. This price is 50% lower than the average cost of hiring a full time customer service employee or a temp.