SmartAdvocate is an all-in-one legal case management software that is chock-full of features, capabilities and reporting tools. Some of the features that come with SmartAdvocate include texting integration, reports and dashboards, email integration and management, integration with Microsoft Office add-ins, automated workflows, legal calendars, automatic funding capabilities for your clients, an outstanding items page, and marketing/intake tools and functions. All of these features come together to make managing your firm easier, and they are able to automate a large chunk of the routine tasks of running a law practice.
HelpSquad can add lead generation automation to SmartAdvocate’s suite of tools and features. HelpSquad is a managed live chat service, which basically means that HelpSquad will provide a team of live chat agents that will be active on your website, in your emails, and on your landing pages 24/7 for just $185/month. Website visitors are much more likely to contact your company through live chat than through any other support channel, which means that you can gain twice as many leads per day from your existing traffic.
HelpSquad can also send every live chat conversation that a prospect has to SmartAdvocate, where these conversations are stored and later analyzed. This can be useful when trying to convert a single lead based on the conversation he or she had with your live chat agents, but it can also be useful when looking at the conversations as a whole. If certain questions or issues routinely pop up in live chat, they can be addressed in order to increase customer satisfaction, the conversion rates of your website and email marketing campaigns, and the ROI of your advertising campaigns.
