Smokeball Chat Integration

Automate chat leads for Smokeball

Funnel twice as many leads into Smokeball with HelpSquad’s Managed 24/7 Live Chat Service.

Integration with Smokeball

Draw in more leads and customers into Smokeballs’ client portal, and through its email campaigns with one of our 24/7 live chat teams that can be up and running in less than 15 minutes.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

Having a 24/7 managed live chat service on your website can help your law practice grow. Live chat is very accessible, and many customers will prefer it over traditional support channels if they have a small problem. This is important, because it allows more prospects to approach your practice and share their contact information. The prospects will then become leads which you can try to convert into customers at a later date. Prospects will also find it much easier to set up appointments and understand what they have to do in order to do business with your firm, if they can get in touch with one of your representatives through live chat.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to Smokeball. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 Smokeball customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your Smokeball needs

Law firms, even small ones, are businesses at the end of the day, and businesses can be run efficiently or inefficiently. With Smokeball, your firm can be run like a well oiled machine and generate the revenue to match. Smokeball comes with features and tools that will help you get more work done faster, track time to see when you are and are not making money, automate and assemble key documents and information, train and onboard new team members, and manage your accounts. This platform will also automatically gather key data such as business trends, KPIs, client info, and financial information in real time to help you make the best decisions for your practice. You can then track the profitability of your decisions by matter, matter type, fee earner and realization figures. 

 

With a managed live chat service such as HelpSquad, you can funnel more leads into Smokeball and grow your practice. Almost 50% of the leads that could be generated through your website will be lost without a live chat option. This is because many prospects will have questions about your services, but will not go as far as to contact your firm through the phone or email. A live chat option is the right balance of convenience and speed, which is very appealing to a segment of online customers. With it, leads that would otherwise get away are registered, and all that’s left is to convert them.

 

On top of that, all live chat conversations are recorded, and these conversations can be reviewed and analyzed at a later date. If a question or issue is common among a large number of live chat conversations, then this question or issue can be addressed in marketing, or added to a customer support portal with an FAQ. The questions can also be used in content marketing initiatives to draw in more traffic to the website, and to potentially appear at the top of Google’s “People also ask” section. 

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"