Solutionreach is a patient engagement solution that can help you automate all the routine patient communication tasks such as scheduling, intake, reminders, recalls and others. Depending on the number of appointments you have in a day, Solutionreach can automate the work of up to 5 office staff members. With tools that help with website platform management, content management, lead tracking, SEO and social media monitoring, Solutionreach will help your practice attract more patients, and with solutions such as the online patient scheduling platform, smart reminders, and advanced text messaging and communication tools, the patients will be engaged and delighted to be a part of your practice.
One of the best ways to engage your patients is through live chat. Live chat comes with several advantages over other support channels. To start, it is very accessible. If your patients have any questions, they can have them addressed quickly, and with a click of the mouse. Live chat is also available 24/7, so if a patient has a minor issue outside of office hours, the issue can be addressed right away. This will help you clear out your phone lines and leave them open for major issues, and it will increase your overall customer satisfaction.
On top of that, live chat can help you draw in more patients. If a website visitor comes to your website in order to read a blog post about a service that you offer, the visitor can quickly hop into live chat and ask extra questions about that service. The conversation that the visitor has will be recorded, and the visitor will have to enter his or her email address in order to chat. Just like that, you have a new lead. This lead can then be converted at a later date with a specialized offer. The conversations themselves will be useful too. Live chat conversations offer an insight into what your target market desires and its most pressing concerns. This information can then be used in messaging and marketing, or it can be integrated into the way you provide your service to your patients.