WebPT is a physical therapy EMR software designed for outpatient rehab. It provides tools for maximized payments, accurate claims, compliant documentation and more time with patients. WebPT is also fully HIPAA-secure, and offers features such as MIPS reporting, integrated functional limitation, KX modifier, and NCCI edit alerts that will help you stay fully compliant while minimizing the number of errors and improving your claim acceptance rate. The software also comes with a flexible architecture that makes it fully customizable to meet the needs of your organization presently and in the future. On top of that, WebPT is designed for healthcare interoperability so that it can be integrated into other tech frameworks.
HelpSquad can further improve your outpatient efforts by offering live chat teams that will be active 24/7, ready to help. There are customer issues that are still fairly minor, but that will require more attention in order to be resolved. If these issues are brought up constantly on your phone lines, support efforts become more expensive, and patients with major issues may have to wait longer in order to have these issues addressed. Live chat falls right into this niche, but hiring an extra live chat team of operators can be expensive. With HelpSquad however, the cost of one of these teams is just $185/month, and the team members will be available in your live chat 24/7.
Live chat comes with several other benefits. To start, live chat is a boon for both your lead generation and conversion rates. In order to interact with the live chat, anonymous website visitors will have to introduce their email address. This will turn a complete stranger into a lead, and in some cases, live chat has been shown to double the number of leads you can generate through your website. When it comes to conversion rates, live chat can be added to your landing pages, where it will serve as a support channel that will address any last minute concerns that your prospects have before converting. If these concerns can be answered right away, odds are that a prospect who would otherwise drop out of the sales funnel becomes a customer.