WELL Chat Integration

Pricing starts at $185/month for up to 50 leads sent to WELL. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

Start 14 day trial today to see how many leads we can generate for your business.

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

Need agents trained for your business and dedicated to your company only? No problem!

We help 1250 WELL customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

With WELL you can improve your patient communication and the operational efficiency of your organization. WELL is able to deliver multilingual, conversational messages directly through each patient’s preferred communication channel. It is also able to seamlessly integrate into your existing clinical and administrative systems in order to drive payment platforms, patient portals and more. Furthermore, WELL comes with advanced communication analytics tools that will allow you and your practice to identify key issues that your patients have in order to drive better financial and clinical results. All in all, WELL is a powerful platform that will help you automate and augment your patient communication operations.

The ROI of your patient communication operations can be further improved with the help of a managed live chat service. All the conversations that are had through live chat can be recorded and then stored into WELL. These conversations can act as a form of customer surveys, where you will be able to see all the common issues and questions that your prospects and patients have. The data gathered in this way can then be used when tailoring new messaging or advertising campaigns. Live chat can also increase the number of leads that you generate through your website, and increase the conversion rates of your landing pages.

On top of the increased ROI, live chat can also deliver an improved patient experience. Because a HelpSquad team is active 24/7, your patients will be able to contact your practice with minor issues and talk to one of your representatives at any point in time. If the patient has a major issue, the live chat operator can redirect the patient to your phone support, or schedule an appointment. Live chat is also the highest rated support channel for online users because it’s fast and easy-to-use, so there may be a segment of your customer base that would greatly prefer to use live chat over any other customer support method. When all this comes together, you can provide your patients with an excellent support system that is available all day, every day.