With WELL you can improve your patient communication and the operational efficiency of your organization. WELL is able to deliver multilingual, conversational messages directly through each patient’s preferred communication channel. It is also able to seamlessly integrate into your existing clinical and administrative systems in order to drive payment platforms, patient portals and more. Furthermore, WELL comes with advanced communication analytics tools that will allow you and your practice to identify key issues that your patients have in order to drive better financial and clinical results. All in all, WELL is a powerful platform that will help you automate and augment your patient communication operations.
The ROI of your patient communication operations can be further improved with the help of a managed live chat service. All the conversations that are had through live chat can be recorded and then stored into WELL. These conversations can act as a form of customer surveys, where you will be able to see all the common issues and questions that your prospects and patients have. The data gathered in this way can then be used when tailoring new messaging or advertising campaigns. Live chat can also increase the number of leads that you generate through your website, and increase the conversion rates of your landing pages.
On top of the increased ROI, live chat can also deliver an improved patient experience. Because a HelpSquad team is active 24/7, your patients will be able to contact your practice with minor issues and talk to one of your representatives at any point in time. If the patient has a major issue, the live chat operator can redirect the patient to your phone support, or schedule an appointment. Live chat is also the highest rated support channel for online users because it’s fast and easy-to-use, so there may be a segment of your customer base that would greatly prefer to use live chat over any other customer support method. When all this comes together, you can provide your patients with an excellent support system that is available all day, every day.