Zola Suite is an end-to-end practice management platform that can help legal firms with powerful features such as matter and email management, sophisticated billing and accounting tools, and powerful reporting in the cloud. With Zola Suite, you will have all the tools you need to take someone from a prospect to a paying client, tools such as dynamic CRM, intake management features, intake forms, retainment agreements, matter management features, and document management and automation features.
HelpSquad’s managed live chat service is active 24/7 on your website and in your email campaigns, which means that it will be able to generate leads round the clock. A visitor to the website is much more likely to contact your support channels, if they come in the form of a live chat, because live chat requires a low time commitment. Once the visitor has interacted with the live chat, he or she has become a lead, and now you can contact this lead at a later date in order to convert them into a client.
Each live chat interaction is also recorded along with the visitor’s contact information, and these records can be used when contacting the visitor in order to convert them. Thanks to Zola Suite, the interactions can also be categorized along various criteria, such as the nature of their request, and then the visitors can be contacted in batches, targeting their specific concern. Furthermore, the conversations can be reviewed to understand general trends in the concerns and questions that your prospects have, and then this information can be used in marketing and advertising campaigns, increasing your ROI and conversion rates.
