CUSTOMER SERVICE OUTSOURCING IS EASY

Effortless Outsourcing, Exceptional Results.

Results driven customer service BPO company

Award-Winning, Reliable Customer Service Outsourcing Service

Top BPO CompanyTop Call Center=Top Virtual Assistant company
Dependable Customer Service, Always.

Customer support isn’t just a role—it’s the foundation of exceptional customer experiences.

Customer Service Outsourcing

Customer Service Outsourcing with HelpSquad

At HelpSquad, we don’t just offer outsourcing—we become part of your team. We adjust to your tools and workflows. Making sure everything stays consistent and runs smoothly.

 

Outsourcing your customer service to us means more than just offloading tasks. You get experienced agents and virtual assistants who help reduce overhead, keep your customers happy, and give your in-house team the time to focus on what matters most. Whether you’re in healthcare, eCommerce, finance, or IT, we’ve got you covered—front office or back.

Customer Support Professionals

Customer Support Professionals You Can Count On

Our agents don’t just answer questions, they represent your brand. They’re trained on the latest tools and techniques. Most importantly, our agents know how important it is to provide great service every time.

 

Key roles we handle include:

  • Multichannel customer support (live chat, voice, email, and SMS)
  • Troubleshooting and problem resolution
  • Social media engagement and monitoring
  • Scheduling and appointment setting
  • Back-office support like data entry and research

Our customer support outsourcing services go beyond answering inquiries; we proactively provide solutions that strengthen customer relationships.

Expand Your Customer Service Team

Expand Your Customer Service Team Without the Hassle

Growing your team doesn’t have to be stressful. With HelpSquad, we take care of everything. From hiring and training to keeping quality high and schedules on track.

 

How we make things easier:

  • Recruit and train top-tier agents
  • Monitor performance to ensure quality
  • Manage scheduling for peak efficiency
  • Handle agent turnover seamlessly

Whether you need customer support outsourcing service during peak seasons or around-the-clock coverage, our solutions are flexible and scalable to fit your needs.

Affordable, Flexible, and Transparent Pricing

Affordable, Flexible, and Transparent Pricing

Outsourcing customer service should be simple and affordable. HelpSquad offers clear pricing with no hidden fees or long-term contracts.

 

Packages start at $500 per month for part-time agents or $1,560 per month for full-time support. Contact us to customize a customer support outsourcing solution for your business today!

Omnichannel Support

Omnichannel Support Tailored to Your Customers

Today’s customers want quick, smooth support no matter how they reach out. That’s exactly what HelpSquad provides. Whether it’s chat, email, phone, or social media. Our agents know how to connect with your customers and solve problems fast.

 

We also work with the known tools like Zendesk, HubSpot, Salesforce, and more. So there’s no disruption to your workflow. And with our AI-powered training, agents get up to speed quickly and stay sharp on the job.

Customer Service Excellence

Partner with HelpSquad for Customer Service Excellence

Running a business is hard enough—handling customer support shouldn’t slow you down. That’s where HelpSquad comes in. let us take care of your customer service so you can stay focused on growth.

 

HelpSquad is here to make things easier. From improving efficiency to keeping your customers happy and coming back. Let us turn every interaction into growth opportunities.

HelpSquad is here to help

Get started today!

US Based company and management team
Serving healthcare, ecommerce, financial and insurance industries for 15+ years
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture with instant delivery
Customer order processing
Research, Troubleshooting and Technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
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Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
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Spark Orthodontics

"Good communication between company and customer!"
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N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
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Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
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MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"
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Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Customer Service Outsourcing FAQ

What is customer service outsourcing?

Customer service outsourcing involves hiring a third-party company, like HelpSquad, to handle customer inquiries, support, and related tasks on your behalf. This allows businesses to focus on growth while ensuring customers receive top-tier support.

How does HelpSquad’s customer service outsourcing work?

HelpSquad seamlessly integrates with your existing processes, tools, and workflows. We provide skilled agents who handle customer interactions across multiple channels, ensuring professional and efficient support.

What industries does HelpSquad serve?

We provide outsourcing solutions for various industries, including healthcare, eCommerce, finance, insurance, IT, and more. Our agents are trained in industry best practices to deliver exceptional support.

What types of customer service support does HelpSquad provide?

We offer a range of customer service solutions, including:

  • Live chat, phone, email, and SMS support
  • Technical troubleshooting and problem resolution
  • Social media engagement and monitoring
  • Appointment scheduling and lead qualification
  • Back-office support like data entry and research

Can I customize the services based on my business needs?

Absolutely! We tailor our customer support outsourcing services to fit your unique requirements, including agent availability, service channels, and industry-specific training.

Do you offer multilingual support?

Yes! Our agents are trained to provide support in multiple languages, helping businesses cater to global audiences.

Who are the agents that will handle my customer support?

Our customer support professionals are carefully recruited, extensively trained, and continuously monitored to ensure top-tier service. They will be an extension of your brand and provide seamless customer interactions.

How does HelpSquad train its agents?

Our agents undergo rigorous training on customer service best practices, communication skills, industry-specific knowledge, and the tools your business uses. We also provide continuous performance monitoring and quality assurance.

Can I scale my customer support team based on demand?

Yes! Whether you need temporary assistance during peak seasons or ongoing 24/7 support, we offer flexible and scalable solutions to match your business needs.

What if I need additional agents or coverage for a new support channel?

We can quickly scale your team by recruiting and training additional agents as needed. Whether you want to expand to new communication channels or extend service hours, we got you covered.

How much does HelpSquad’s customer service outsourcing cost?

Our pricing is transparent and flexible:

  • Part-time agents start at $500 per month.
  • Full-time agents start at $1,560 per month.
  • Build an entire dedicated team—custom solutions available based on your business needs.

Pricing varies depending on voice vs. digital support—talk to us today for a custom quote tailored to your goals.

Do I have to sign a long-term contract?

No. We offer flexible pricing plans with no long-term commitments, allowing you to adjust services as your business grows.

What platforms does HelpSquad integrate with?

We integrate seamlessly with industry-leading tools such as Zendesk, HubSpot, Salesforce, and other CRM and helpdesk software to ensure smooth operations.

Does HelpSquad use AI in customer service?

Yes! We leverage AI-powered tools to streamline workflows, enhance agent efficiency, and ensure quick and accurate responses to customer inquiries. HelpSquad automates up to 80% of inquiries with AI, backed by live customer service agents for seamless, 24/7 support.

15. Is HelpSquad HIPAA and PCI compliant?

Yes. We adhere to HIPAA and PCI compliance regulations to ensure data security and privacy, especially for businesses in healthcare and finance.

How does HelpSquad ensure data security?

We follow strict security protocols, including encryption, secure access controls, and compliance with industry standards to protect your business and customer data.

How do I start outsourcing my customer service with HelpSquad?

Simply fill out the contact form on our website, chat with one of our agents, or call 1-877-775-3667 to speak with one of our specialists.

Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Lead Conversion KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.

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