Customer Service Outsourcing | Expert Support Solutions

Results driven customer service BPO company

Award-Winning, Reliable Customer Service Outsourcing Service

Dependable Customer Service, Always.

Customer support isn’t just a role—it’s the foundation of exceptional customer experiences.

Customer Service Outsourcing with HelpSquad

At HelpSquad, we don’t just offer outsourcing—we become part of your team. We adjust to your tools and workflows. Making sure everything stays consistent and runs smoothly.

Outsourcing your customer service to us means more than just offloading tasks. You get experienced agents and virtual assistants who help reduce overhead, keep your customers happy, and give your in-house team the time to focus on what matters most. Whether you’re in healthcare, eCommerce, finance, or IT, we’ve got you covered—front office or back.

Customer Support Professionals You Can Count On

Our agents don’t just answer questions, they represent your brand. They’re trained on the latest tools and techniques. Most importantly, our agents know how important it is to provide great service every time.

Key roles we handle include:

Multichannel customer support (live chat, voice, email, and SMS)
Troubleshooting and problem resolution
Social media engagement and monitoring
Scheduling and appointment setting
Back-office support like data entry and research

Our customer support outsourcing services go beyond answering inquiries; we proactively provide solutions that strengthen customer relationships.

Expand Your Customer Service Team Without the Hassle

Growing your team doesn’t have to be stressful. With HelpSquad, we take care of everything. From hiring and training to keeping quality high and schedules on track.

How we make things easier:

Recruit and train top-tier agents
Monitor performance to ensure quality
Manage scheduling for peak efficiency
Handle agent turnover seamlessly

Whether you need customer support outsourcing service during peak seasons or around-the-clock coverage, our solutions are flexible and scalable to fit your needs.

Affordable, Flexible, and Transparent Pricing

Outsourcing customer service should be simple and affordable. HelpSquad offers clear pricing with no hidden fees or long-term contracts.

Packages start at $500 per month for part-time agents or $1,560 per month for full-time support. Contact us to customize a customer support outsourcing solution for your business today!

Omnichannel Support Tailored to Your Customers

Today’s customers want quick, smooth support no matter how they reach out. That’s exactly what HelpSquad provides. Whether it’s chat, email, phone, or social media. Our agents know how to connect with your customers and solve problems fast.

We also work with the known tools like Zendesk, HubSpot, Salesforce, and more. So there’s no disruption to your workflow. And with our AI-powered training, agents get up to speed quickly and stay sharp on the job.

Partner with HelpSquad for Customer Service Excellence

Running a business is hard enough—handling customer support shouldn’t slow you down. That’s where HelpSquad comes in. let us take care of your customer service so you can stay focused on growth.

HelpSquad is here to make things easier. From improving efficiency to keeping your customers happy and coming back. Let us turn every interaction into growth opportunities.

HelpSquad is here to help

Get started today!

US Based company and management team

Serving healthcare, ecommerce, financial and insurance industries for 15+ years

Fully versed on industry best practices

Appointment and meeting scheduling

Qualified lead capture with instant delivery

Customer order processing

Research, Troubleshooting and Technical support

24/7 coverage available

HIPAA and PCI compliance

Dedicated account manager

24/7 Support at 1-877-775-3667 or via live chat

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Customer Service Outsourcing FAQ

What is customer service outsourcing?

Customer service outsourcing is when a business partners with an external company like HelpSquad. This is to handle customer support tasks. They handle things like answering questions, solving issues, and keeping your customers happy. Your outsourcing partner will manage communication across channels like phone, chat, and email. It’s a cost-effective way to provide excellent support. While allowing your team to stay focused on core business goals.

How does HelpSquad’s customer service outsourcing work?

HelpSquad works as an extension of your team. Our trained agents handle customer interactions across phone, chat, and email. You get professional, reliable support without the overhead. All tailored to fit how your business already runs.

What industries does HelpSquad serve?

We support businesses in all kinds of industries. That includes legal, home services, finance, healthcare, IT, eCommerce, and more. Our agents are trained to understand the ins and outs of your field. So the service always feels professional and tailored to what your business needs

What types of customer service support does HelpSquad provide?

We offer a range of customer service solutions, including:

Live chat, phone, email, and SMS support
Technical troubleshooting and problem resolution
Social media engagement and monitoring
Appointment scheduling and lead qualification
Back-office support like data entry and research

Can I customize the services based on my business needs?

Yes, you can! HelpSquad’s services are fully customizable. From agent availability and preferred communication channels to specialized training for your industry. We’ll shape our support to match exactly what your business requires.

Do you offer multilingual support?

Yes, we do. We have a team of multilingual agents. They can assist customers in different languages. Making it easier to connect with a customers all around the globe.

Who are the agents that will handle my customer support?

Our agents are experienced professionals who go through a thorough hiring and training process. Each one is carefully selected and trained to understand your business. We ensure they will deliver reliable and high-quality service. They act as a true extension of your brand. Providing smooth, consistent customer interactions that reflect your company’s values.

How does HelpSquad train its agents?

HelpSquad agents go through comprehensive training that covers customer service best practices, effective communication, and tools specific to your business. We provide industry-focused instruction to ensure they speak your customers’ language. Training doesn’t stop after onboarding—we also provide continuous performance monitoring and quality assurance.

Can I scale my customer support team based on demand?

Absolutely. Whether you need extra help during a busy season or full-time coverage around the clock, we offer flexible support options that grow with your business.

What if I need additional agents or coverage for a new support channel?

No problem—we can scale up fast. If you’re launching a new channel or need extra hands, we can quickly bring in and train additional agents. We’ll scale your support to match your needs.

How much does HelpSquad’s customer service outsourcing cost?

Our pricing is transparent and flexible:

Part-time agents start at $500 per month.
Full-time agents start at $1,560 per month.
Build an entire dedicated team—custom solutions available based on your business needs.

Pricing varies depending on voice vs. digital support—talk to us today for a custom quote tailored to your goals.

Do I have to sign a long-term contract?

Not at all. We keep things flexible with straightforward pricing and no long-term commitments. You’re free to adjust your services base on your business need.

What platforms does HelpSquad integrate with?

HelpSquad works effortlessly with top platforms like Zendesk, HubSpot, Salesforce, and many other popular CRM and helpdesk tools.

Does HelpSquad use AI in customer service?

Absolutely! We use smart AI tools to speed things up, boost our agents’ efficiency, and deliver fast, accurate answers to your customers. Our AI can handle up to 80% of inquiries on its own. But don’t worry, real live agents are always in the loop, ready to jump in whenever needed. It’s seamless, 24/7, and it just works.

Is HelpSquad HIPAA and PCI compliant?

Yes, we are. We follow HIPAA and PCI rules to keep your data safe and private, especially for healthcare and finance businesses. Your security is a big deal to us.

How does HelpSquad ensure data security?

We take data security seriously. That means using strong encryption, limiting access to only the right people, and sticking to trusted industry standards. Your information stays locked down and protected at every step.

How do I start outsourcing my customer service with HelpSquad?

It’s easy! Just fill out the contact form on our website, start a chat with one of our agents. You can also give us a call at 1-877-775-3667. One of our specialists will help you get set up in no time.

Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Lead Conversion KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.

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