Professional, intelligent live chat agents that provide quality, around the clock support right to your customers’ smartphones.
Best SMS Texting Service For Better CX
One thing is guaranteed. There are few things your customers hate more than long hold times, slow responses, and confusing email threads. Improve your brand’s customer experience by providing faster, easier support via two-way SMS texting included in all HelpSquad plans. The efficiency and convenience of text support will allow your customers to communicate with our agents from anywhere on-the-go. It will also set you apart from the competition by helping customers avoid long waits, unpleasant phone calls and frustrating browser chat from their phones.
Opportunity Dings. Don’t Leave It On “Read.”
27 trillion texts are sent every year. If you aren’t texting with your customers, you’re missing out on a huge slice of the pie. HelpSquad’s agents can help your business get in on the action. By expanding your business’s communication channels with SMS text messaging, HelpSquad agents can interact with both your existing and potential customers right where they spend the most time…on their smartphones! This means more opportunities to increase website traffic, sales, and leads. Plus, setup is a breeze. We can text-enable your existing business number or create a new number for your customers to use. Free of charge!
"We wanted to provide multiple channels of support for customers to engage with our HelpSquad chat team. HelpSquad helped us do that by enabling texting on our office number and fielding all incoming text conversations by a superb team of agents! Easy implementation and quality service!"
– Satisfied HelpSquad Client
You’ve got questions? We’ve got answers.
Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
Recent Events
Unlocking potential of an SMS Chatbot with Examples
If you are implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also show examples of successful SMS chatbot implementations powered by conversational AI. … Continued
40 Canned Response Examples Every Live Chat Agent Must Have Handy in 2023
Providing consistent, fast, and helpful support to each customer can be a challenging goal for a contact center to achieve. A robust library of canned responses is a must have for contact centers to keep favorable customer satisfaction scores. Having an arsenal of ready-to-use, plug-and-send responses to common customer questions will lead to desired customer … Continued
Best Live Chat Service You Should Use In 2023 [Comparison]
If you’re shopping around for a live chat service, we’ve saved you some time by doing all of the research for you (you’re welcome). We also thought you should know that even as you read this, you are missing out on easily attainable website leads. These leads aren’t soft leads either. We’re talking about hot … Continued