— COO, Medical Company providing in-home primary care services
It’s rare to find a team that’s this dedicated, responsive, and capable. Thanks to them, our phone operations are smoother than ever. Highly recommend for anyone looking for reliable, top-notch service!
HIPAA and PCI Compliant
As a healthcare provider, you’ve got your hands full. Between paperwork, staff meetings, insurance issues, patient appointments, and keeping up with technology, there’s little to no time left in the day. Fortunately, HelpSquad serves as an all-in-one communication solution for modern healthcare practices, and our team of highly-qualified agents will be there 24/7 to handle all of your inbound patient communications.
We’ll give you one less thing to worry about by making sure your patients feel heard, informed and supported. The best part is that you and your patients will have the peace of mind of knowing that our live chat and phone services are HIPAA and PCI compliant.
A Positive Patient Experience
Whether you’re a family practitioner, chiropractor, dermatologist, surgeon, orthopedist, dentist or orthodontist, HelpSquad’s team recognizes that you and your staff’s time is important. Our job is to help you maximize how you use your time. That’s why we’re here to offer confidential, personalized support to your existing and prospective patients.
Whether your patients reach out to you via live chat, Facebook messenger or SMS text message, our job is to serve as an extension of your medical practice and provide patients with a positive experience that reflects how well they will be treated in your care. Our goal is to help you build your practice through experienced, friendly, always available support.
Comprehensive Team Management for Your Practice
HelpSquad goes beyond basic solutions. We will assemble a dedicated virtual assistant team tailored to your practice’s unique needs. This team will act as an extension of your staff, ensuring seamless integration with your day-to-day operations. The team can answer the phone, look up information in your Patient Management System, create and route cases, and do it all with strict HIPAA compliance.
To ensure optimal performance, a Team Lead will supervise the virtual assistants, handle agent scheduling, conduct quality assurance checks, provide agent coaching, and deliver detailed reporting right to your inbox. With this robust structure in place, you don’t need to worry about the call center and your patients will receive consistent, high-quality support, allowing you to focus on what matters most—providing exceptional care.
"Reasonably priced and good service!"
– Home Physio Group
You’ve got questions? We’ve got answers.
Our friendly support agents are here to answer your questions. HelpSquad has support solutions for healthcare practices of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
Recent Events
Clearer Vision for Your Practice: 8 Ways Optometry Virtual Assistants Solve Your Staffing Crisis
An optometry virtual assistant handles the time-intensive paperwork like insurance verification and patient recalls from a remote location. This setup removes the heavy extra costs that come with a local hire, often saving a clinic up to 70% in total staffing expenses. It keeps your chairs full and allows your in-office team to focus on … Continued
The “Folder of Doom” is Dead: My Honest Take on the benefits of EHR for patients
I used to be “that guy” at the clinic. You know the one, walking into the waiting room with a literal three-ring binder stuffed with dog-eared lab results, scribbled notes from my physical therapist, and a coffee-stained discharge summary from 2019. I called it my “Folder of Doom.” I felt like I had to be … Continued
The 2026 Payvider Pivot: How Integrated BPaaS is Bridging the Gap Between Claims and Care
The Payvider Pivot is a strategic framework where healthcare payers and clinical providers merge into a single entity to align financial incentives with patient health outcomes. In 2026, this model is moving from a boardroom theory to an operational necessity by using Integrated Business-Process-as-a-Service (BPaaS) to link insurance claims with clinical data. By unifying these … Continued