— COO, Medical Company providing in-home primary care services
It’s rare to find a team that’s this dedicated, responsive, and capable. Thanks to them, our phone operations are smoother than ever. Highly recommend for anyone looking for reliable, top-notch service!
HIPAA and PCI Compliant
As a healthcare provider, you’ve got your hands full. Between paperwork, staff meetings, insurance issues, patient appointments, and keeping up with technology, there’s little to no time left in the day. Fortunately, HelpSquad serves as an all-in-one communication solution for modern healthcare practices, and our team of highly-qualified agents will be there 24/7 to handle all of your inbound patient communications.
We’ll give you one less thing to worry about by making sure your patients feel heard, informed and supported. The best part is that you and your patients will have the peace of mind of knowing that our live chat and phone services are HIPAA and PCI compliant.
A Positive Patient Experience
Whether you’re a family practitioner, chiropractor, dermatologist, surgeon, orthopedist, dentist or orthodontist, HelpSquad’s team recognizes that you and your staff’s time is important. Our job is to help you maximize how you use your time. That’s why we’re here to offer confidential, personalized support to your existing and prospective patients.
Whether your patients reach out to you via live chat, Facebook messenger or SMS text message, our job is to serve as an extension of your medical practice and provide patients with a positive experience that reflects how well they will be treated in your care. Our goal is to help you build your practice through experienced, friendly, always available support.
Comprehensive Team Management for Your Practice
HelpSquad goes beyond basic solutions. We will assemble a dedicated virtual assistant team tailored to your practice’s unique needs. This team will act as an extension of your staff, ensuring seamless integration with your day-to-day operations. The team can answer the phone, look up information in your Patient Management System, create and route cases, and do it all with strict HIPAA compliance.
To ensure optimal performance, a Team Lead will supervise the virtual assistants, handle agent scheduling, conduct quality assurance checks, provide agent coaching, and deliver detailed reporting right to your inbox. With this robust structure in place, you don’t need to worry about the call center and your patients will receive consistent, high-quality support, allowing you to focus on what matters most—providing exceptional care.
"Reasonably priced and good service!"
– Home Physio Group
You’ve got questions? We’ve got answers.
Our friendly support agents are here to answer your questions. HelpSquad has support solutions for healthcare practices of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
Recent Events
How a Virtual Medical Administrative Assistant Boosts Your Practice
Running a medical practice is tough. There’s always so much to do from phone calls to paperwork and not enough time to do it all. That’s why many clinics now hire virtual medical assistants to help. These helpers work online and take care of the little things. They book appointments, answer calls, and handle records. … Continued
Is Your Medical Practice Falling Behind? Healthcare BPO Services Could Be Your Lifeline
The Changing Landscape of Healthcare Between new tech popping up every other day, tighter regulations, and patients expecting everything to be instant and perfect—it’s a lot. And for a lot of medical practices, it’s becoming too much. What used to be a profession centered on patient care is now buried under layers of administrative drama. … Continued
Enhancing Efficiency: Virtual Receptionist for Medical Practice
A Virtual Receptionist for Medical Practice provides assistance during times of overwhelming situations. Every clinic experiences continuous phone calls while patients wait and staff members reach their limits. A virtual receptionist enters the scene to create meaningful changes during such moments. The virtual receptionist handles everything with care by answering calls and scheduling appointments while … Continued