— COO, Medical Company providing in-home primary care services
It’s rare to find a team that’s this dedicated, responsive, and capable. Thanks to them, our phone operations are smoother than ever. Highly recommend for anyone looking for reliable, top-notch service!
HIPAA and PCI Compliant
As a healthcare provider, you’ve got your hands full. Between paperwork, staff meetings, insurance issues, patient appointments, and keeping up with technology, there’s little to no time left in the day. Fortunately, HelpSquad serves as an all-in-one communication solution for modern healthcare practices, and our team of highly-qualified agents will be there 24/7 to handle all of your inbound patient communications.
We’ll give you one less thing to worry about by making sure your patients feel heard, informed and supported. The best part is that you and your patients will have the peace of mind of knowing that our live chat and phone services are HIPAA and PCI compliant.
A Positive Patient Experience
Whether you’re a family practitioner, chiropractor, dermatologist, surgeon, orthopedist, dentist or orthodontist, HelpSquad’s team recognizes that you and your staff’s time is important. Our job is to help you maximize how you use your time. That’s why we’re here to offer confidential, personalized support to your existing and prospective patients.
Whether your patients reach out to you via live chat, Facebook messenger or SMS text message, our job is to serve as an extension of your medical practice and provide patients with a positive experience that reflects how well they will be treated in your care. Our goal is to help you build your practice through experienced, friendly, always available support.
Comprehensive Team Management for Your Practice
HelpSquad goes beyond basic solutions. We will assemble a dedicated virtual assistant team tailored to your practice’s unique needs. This team will act as an extension of your staff, ensuring seamless integration with your day-to-day operations. The team can answer the phone, look up information in your Patient Management System, create and route cases, and do it all with strict HIPAA compliance.
To ensure optimal performance, a Team Lead will supervise the virtual assistants, handle agent scheduling, conduct quality assurance checks, provide agent coaching, and deliver detailed reporting right to your inbox. With this robust structure in place, you don’t need to worry about the call center and your patients will receive consistent, high-quality support, allowing you to focus on what matters most—providing exceptional care.
"Reasonably priced and good service!"
– Home Physio Group
You’ve got questions? We’ve got answers.
Our friendly support agents are here to answer your questions. HelpSquad has support solutions for healthcare practices of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
Recent Events
Holiday Staffing Gaps in Healthcare: How Outsourcing Keeps Clinics Running
Holiday staffing is hard because demand goes up while availability goes down. Every December, the same thing happens. Patients call more. Appointments fill faster. Flu cases spike. Holiday travel leads to more accidents. Families finally have time to bring parents in for overdue visits. Insurance deductibles are about to reset, so people rush to book … Continued
What Tasks You Can (and Can’t) Outsource in a HIPAA-Regulated Practice
If you run a private practice, clinic or health system, you’ve probably wondered which administrative headaches you can hand off to someone else. Outsourcing has become a lifeline for busy providers, especially when operations start to feel overwhelming. But in healthcare, there is a rule you cannot ignore. You can’t give patient information to just … Continued
EHR and EMR Differences: Understanding Key Distinctions
Do you remember the times when you had to carry your health record files in a doctor’s office? These files were filled with lab results, notes, and all kinds of documents. It felt like going through the history of your entire health each time you flipped through that folder. But today, all that information is … Continued