HIPAA Compliant 24/7 Live Chat Agents For Medical Practices

HelpSquad’s support agents will be there around the clock to securely book appointments and assist your patients.

An all-in-one communication solution for modern healthcare practices.

HIPAA and PCI Compliant

As a healthcare provider, you’ve got your hands full. Between paperwork, staff meetings, insurance issues, patient appointments, and keeping up with technology, there’s little to no time left in the day. Fortunately, HelpSquad serves as an all-in-one communication solution for modern healthcare practices, and our team of highly-qualified agents will be there 24/7 to handle all of your inbound patient communications. 

We’ll give you one less thing to worry about by making sure your patients feel heard, informed and supported. The best part is that you and your patients will have the peace of mind of knowing that our live chat and phone services are HIPAA and PCI compliant. 

A Positive Patient Experience

Whether you’re a family practitioner, chiropractor, dermatologist, surgeon, orthopedist, dentist or orthodontist, HelpSquad’s team recognizes that you and your staff’s time is important. Our job is to help you maximize how you use your time. That’s why we’re here to offer confidential, personalized support to your existing and prospective patients. 

Whether your patients reach out to you via live chat, Facebook messenger or SMS text message, our job is to serve as an extension of your medical practice and provide patients with a positive experience that reflects how well they will be treated in your care. Our goal is to help you build your practice through experienced, friendly, always available support.

"Reasonably priced and good service!"

– Home Physio Group

You’ve got questions? We’ve got answers.

Our friendly support agents are here to answer your questions. HelpSquad has support solutions for healthcare practices of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!


Recent Events

3 Employee Engagement Strategies That Can Save Remote EX in 2020

Let’s play a little game of word association. Summer: vacations. Workplace: cool coworkers. The year 2020: complete and utter craziness that disrupted everything under the sun, including the two things mentioned above. Even if your first two word associations were different, it’s safe to guess that we had similar ideas on the last one. And … Continued

read more

Mental Health for Remote Employees: Keep Your Team Feeling Valued From Afar

With all that’s going on in the world today, there’s never a better time to talk about mental health. Coronavirus forced a lot of us to pack up and create a make-shift home office as we entered lockdown and a 6-month quarantine. But the sudden shift in our daily routines and the absence of social … Continued

read more

Why Your Customers Ask So Many Questions. Spoiler: It’s Your Fault.

Recently, I witnessed the perfect storm at the vet. Two staff members were working frantically behind the counter to man the phones and check-out waiting patients. At least 5 pet owners were waiting to pay while also attempting to social distance as their pets whined, meowed, barked and yanked on leashes.     As one … Continued

read more