There’s a lot that goes into running a successful dental or orthodontic practice. It probably seems like there’s a never ending list of to-do’s. Appointments, billing, office inventory, medical supplies, payroll…the list goes on. Thankfully, HelpSquad can ease the burden. Our professional support agents will answer your patient’s questions 24/7/365. We will work to understand the fundamentals of your practice, so we can serve as an extension of your staff. Most importantly, when patients contact your office, they will love the one-on-one support they receive.
Professional, friendly agents providing quality support your practice can take pride in.
An Extension of Your Staff
Improve Patient Satisfaction
HelpSquad uses a sophisticated but easy-to-use communication platform to ensure your patients’ inquiries are handled effectively and with tact. Whether your patients prefer communicating via live chat, Facebook messenger or SMS text message, our service is affordable and scalable to your practice’s needs.
Your job is to give your patients great smiles! Our job is to provide superior customer support. Let HelpSquad increase your appointment bookings and improve patient satisfaction!
”HelpSquad serves as another source of information for new patients and communication during the COVID-19 outbreak.”
-Spark Orthodontics
You’ve got questions? We’ve got answers.
Our friendly support agents are here to answer your questions. HelpSquad has support solutions for practices of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
Recent Events
Exploring the Benefits of Virtual Medical Assistant Services
Virtual medical assistant services provide remote support that helps healthcare practices run more efficiently and keep patients better engaged. A virtual medical assistant can handle scheduling, phone and message triage, insurance verification, billing follow-ups, and electronic health record updates while following HIPAA requirements. For example, they can book a telehealth visit, send an automated reminder, … Continued
10 Ways a Dental Virtual Assistant Can Transform Your Practice
A dental virtual assistant can transform your practice by handling everyday administrative work so your in-office team can focus on patient care. They typically manage appointment scheduling, confirmations, follow-up reminders, and basic patient messages, which helps reduce no-shows and missed calls. For example, a virtual assistant can send automated recall reminders for six-month cleanings and … Continued
Essential De-escalation Techniques for Patient-Centered Care
De-escalation strategies are specialized communication and behavioral techniques used to defuse high-tension situations and prevent patient agitation from turning into aggression. These methods prioritize calm speech, active listening, and non-threatening body language to create a safe environment for both staff and patients. For example, if a patient becomes loud due to a long wait time, … Continued