Highly Trained, 24/7 Live Chat Agents for SaaS and PaaS Companies

Today’s IT and software customers expect immediate, accurate solutions. HelpSquad’s agents can ensure your customers receive superior support around the clock.

HelpSquad’s live chat agents will learn the fundamentals of your business in order to deliver the type of support your customers expect to receive.

A Focus on Superior Service

Your business model focuses on service. So does ours. That’s how we know all too well that when software is your service, your current and potential customers demand digestible information and fast, convenient support. HelpSquad’s support agents will learn the fundamentals of your business’s services and then utilize that knowledge to deliver the type of support your customers expect to receive.  Whether your software business is a start-up or an established firm, HelpSquad will deliver professional, friendly support that will be scalable and fine-tuned to reflect your brand.

Improve Customer Satisfaction and Fuel Growth

Not only will we utilize the innovative technology at our disposal to serve as an extension of your brand, but we will also ensure no issue is ever left unresolved. When a customer inquires about an issue with an on-demand product, he or she wants to speak with someone immediately and have the issue resolved quickly.  By combining the power of HelpSquad’s innovative communication platform with our powerful helpdesk software, our team will make it possible for your customers to connect with your brand 24/7 in real-time. 

Your customers will also have the option of connecting with your brand via the communication channel of their choice (via live chat, Facebook Messenger or SMS text message).  Our goal is to help you close the gaps in sales and help fuel your business’s growth. Talk to us today about how we can cut your costs and improve customer satisfaction through our best-in-class support services!

You’ve got questions? We’ve got answers.

Our friendly support agents are here to answer your questions. HelpSquad has support solutions for SaaS and PaaS providers of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!


Recent Events

Why and How Properly Deflect Customer Phone Calls

Ahhhh, the 90s…The era of punk rock, rollerblades, and “the Rachel” haircut. While nostalgia brings some of these things back from time to time – welcome back, fanny packs! – some things should really stay in the 90s. That includes waiting on hold.  Frankly, there are few more annoying things for a customer than being … Continued

read more

11 Ways a Live Chat Feature can Boost Your SEO

Give an example of how a 24/7 live chat feature can boost SEO for your website? To help you determine the SEO benefits of implementing 24/7 live chat feature, we asked marketing experts and business leaders this question for their best insights. From increasing engagement rates to dwell time on your website, there are several … Continued

read more

11 SaaS Lead Gen Strategies To Increase MRR

What is one strategy for a SaaS company to drive more leads and increase MRR?  To help you increase MRRs on your SaaS offerings, we asked CEOs and marketing professionals this question for their best strategies. From using paid marketing to setting up email drip campaigns, there are several ideas that may help you generate … Continued

read more