KNOWLEDGE BASE MANAGEMENT AS-A-SERVICE

Did you know that by offering a searchable Knowledge Base to your employees and customers, you could save 50-80% on customer support costs? That’s a significant reduction, yet there’s currently no tool or AI capable of independently creating and maintaining an effective, up-to-date Knowledge Base for your business.

To keep a Knowledge Base accurate and useful, you need dedicated employees with a rare combination of skills:

• In-depth knowledge of your product or service
• Intimate familiarity with your product’s pipelines and life cycles
• Excellent communication skills to convey information clearly
• Superior technical writing ability to make complex details accessible

Sounds like a unicorn? Because it is. This is why so many businesses ultimately give up on Knowledge Base upkeep.

But it’s time to rethink Knowledge Base management with HelpSquad! We bring the expertise, structure, and support you need to keep your Knowledge Base a valuable, living resource for both employees and customers. Connect with us to learn how we can make Knowledge Base management easier than ever.

Getting started with HelpSquad’s Knowledge Base service is straightforward and highly customizable to your business:

• Gather & Share Content: Start by providing any existing materials, such as:
  • Customer conversation transcripts (from chat, voice, and social media)
  • Existing Knowledge Base articles, FAQs, or product documentation
  • Internal training guides and onboarding materials
• Customized Structure: HelpSquad’s team will take time to understand your business thoroughly and propose an architecture for your Knowledge Base that suits your unique needs and supports streamlined information access.
• Content Development: We’ll create diverse, impactful content, including:
  • Detailed articles, step-by-step guides, and troubleshooting resources
  • Engaging videos for visual learners and complex topics
  • Content optimized for sharing across social media channels
• Ongoing Optimization: Our service doesn’t end with initial setup. We’ll regularly analyze customer interactions, updating and refining content to ensure your Knowledge Base stays relevant and continues meeting evolving customer expectations.

By partnering with HelpSquad, your Knowledge Base will become an actively managed, powerful resource designed to enhance customer support and engagement. Fill out the form below to get started on building a Knowledge Base system tailored for success.

With rich conversational data from clients, we now offer a way to transform this information into a custom Knowledge Base (KB) that brings significant benefits to your business. An up-to-date, well-managed KB enhances the customer experience by acting as a reliable, 24/7 resource, increasing customer satisfaction and building trust.

By redirecting costly, time-consuming support inquiries to a streamlined KB, customers have fast access to answers for common questions, allowing them to resolve issues with ease. Beyond customer support, a KB also serves as an invaluable training tool and reference point for employees, keeping your team informed and well-prepared.

Our Knowledge Base management service has officially launched in beta! Connect with one of our friendly team members today to explore how this innovative service can elevate your business, creating smoother support interactions and empowering both customers and employees alike.