HelpSquad’s professionally trained live chat agents will save you tons of cash and make it easy for your company to outsource live chat. We’re up to 50x cheaper than hiring a full-time employee. The average salary of one full-time customer support agent (8 hours a day, 5 days a week) has skyrocketed in recent years. You can have HelpSquad staff your live chat support 24/7/365 for as little as $185/month! That means you could save tens of thousands per year per agent and get full coverage! Plus, HelpSquad’s live chat service will supply the chat software for your website for free. And, that’s not even the best part. You are guaranteed to make your money back, and then some. Try our free, no obligation 14-day trial today.
See how our live chat service works on your website.
Results driven managed live chat company
Award-Winning, Reliable Live Chat Outsourcing Service
Choose us
Why Choose HelpSquad 24/7 Live Chat Outsourcing Service?
We'll Fatten Up Your Piggy Bank
More Leads = More Sales
Our live chat agents are ready to engage with your website visitors the moment they arrive. With a solid understanding of your business, we provide support that feels personal and on-brand. We’re here 24/7 including nights and weekends. So your customers always get a response, even when your team is offline. Missed a chat? We’ll step in and make sure no opportunity slips through the cracks.
Free Your Team To Focus On The Important Things
Outsourcing your live chat support to HelpSquad is a smart way to lighten the load for your team. While our agents handle the everyday customer questions and requests, your staff can focus on what really moves the needle. Like product development, marketing, or big-picture strategy. We’re also on 24/7, so your customers get the help they need any time of day, without overworking your in-house team.
Service You’ll Find Nowhere Else
Having questions answered by a live person while completing an online purchase or research is one of the most important features a website can offer. Customers need speed and convenience. Outsource live chat to HelpSquad and our agents will deliver both, all while providing a personalized experience.
Only HelpSquad uses its own contact center software along with proprietary AI to analyze all chat conversations. This gives our agents the power to compile customer interactions into knowledge base articles to compliment your website’s self-service capabilities. In addition, we refuse to use any third party systems, ensuring our communications are always HIPAA, ADA and PCI compliant.
Choose The Outsourcing Solution That’s Right For You
We recognize that every client has different needs, and we are proud to offer outsourcing solutions to businesses of any size.
For businesses seeking full-service support outsourcing, dedicated virtual chat assistants (VAs) can become an expert on your business. This solution will massively improve support and allow you to offload customer service responsibilities to virtual assistants that are solely focused on representing your brand.
For businesses that simply need supplemental support, 24/7 managed chat plans are an affordable and efficient way to boost sales or lead generation, handle appointment scheduling, and/or manage tier one customer service inquiries.
What are benefits of outsourcing live chat?
Top reasons to hire outsourced chat support team
1 Lead Generation
2Affordability
3Freedom
4Trust
5Omnichannel
6Satisfaction
1 Lead Generation
With HelpSquad, you will never miss a lead again. Our virtual assistants will capture leads around-the-clock. Our live agents will answer your customers’ questions in real-time in their preferred language. Let us fill in your coverage gaps, and convert inquiries into sales. If you want your team to manage chats during business hours, our virtual assistants can handle nights and weekends! We’ll even pick up chats missed by your team.
2Affordability
HelpSquad live chat outsourcing is up to 50x cheaper than hiring a full-time agent! HelpSquad 24/7 managed live chat service starts at as little as $185/month! Pay per lead packages are also available. Our vision is to bring superior, affordable and tailored 24/7 live chat outsourcing to every business, regardless of size or industry.
3Freedom
Sit back. Relax. We’ll hire and train your virtual assistants for your business. You’ll also have the comfort of knowing that they will be there to provide your customers with around the clock support.
4Trust
We know what you’re thinking. “No one will care about my business like I do.” At HelpSquad, YOUR business is OUR business. We will treat every interaction with your customers as if they are our own. Our professional, highly-trained virtual assistants will represent your brand with pride and integrity.
5Omnichannel
Whether your customers prefer to contact you via phone, live chat, text, email, Google Business Messages or Facebook Messenger, we’ve got them covered. All interactions will be managed effortlessly in one seamlessly integrated dashboard.
6Satisfaction
44% of customers say that having questions answered by a live person while completing an online purchase is one of the most important features a website can offer. Consumers want speed and convenience. HelpSquad will deliver both. Our live chat service will serve as an extension of your brand, and work daily to provide your customers with superior support. Our virtual assistants will reduce shopping cart abandonment, increase customer engagement, loyalty and online reviews, all while building a knowledge base of frequently asked questions for your product or service.
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
HelpSquad is here to help
Get started today with 14 day free trial:
24/7/365 Live Chat Service for your website (Includes Two-Way Texting, Google Business Messeges and Facebook Messenger)
ADA, HIPAA and PCI compliant live chat software included free
24x7 US Based, highly trained Live Chat Agents
Agents go through vigorous training
Instant lead and chat transcript forwarding
Appointment scheduling
FAQ creation and Knowledge maintenance
Integrate with any CRMs, Zapier, and marketing tools
Enterprise level reports
Dedicated account manager
Live in as little as 48 hours
24x7 Support at 1-877-775-3667 or via live chat
Live Chat Service FAQ
What is HelpSquad?
HelpSquad is a business process outsourcing (BPO) company that provides 24/7 live chat support, call center services, and virtual assistant solutions for businesses in healthcare, real estate, eCommerce, and more.
What is live chat outsourcing?
Live chat outsourcing means hiring a third-party service like HelpSquad to manage real-time customer interactions via live chat, ensuring 24/7 support without needing an in-house team.
How does HelpSquad’s live chat service work?
HelpSquad’s trained agents chat with your website visitors in real time. They answer questions, help with customer issues, and capture leads. We can also support other channels like SMS, Google Business Messages, and Facebook Messenger. Making sure your customers can reach you wherever they are.
What industries does HelpSquad support?
We support businesses in all kinds of industries. That includes legal, home services, finance, IT, healthcare, eCommerce, and more. Our agents are trained to understand the ins and outs of your field. So the service always feels professional and tailored to what your business needs.
What services are included in HelpSquad’s live chat outsourcing?
Our live chat services include:
- 24/7/365 live chat support
- Lead generation and qualification
- Answering customer inquiries in real time
- Appointment scheduling
- Knowledge base and FAQ creation
- Order processing and customer support
- CRM and marketing tool integrations
Can I choose specific hours for live chat support?
Yes! You’re in control. Go with full 24/7 coverage or just have us jump in during off-hours, peak times, or whenever your team needs backup. We’ll tailor the schedule to fit your business.
Can HelpSquad’s agents manage social media and messaging apps?
Absolutely! Our agents can chat with your customers on Facebook Messenger, Google Business Messages, SMS, and more. We provide smooth, omnichannel support. Wherever your customers reach out.
How does outsourcing live chat save my business money?
Outsourcing live chat with HelpSquad means big savings. For as little as $185 a month, you can get 24/7 support. Without the extra costs of hiring, training, or paying full-time salaries and benefits. In fact, it can be up to 50 times cheaper than hiring someone in-house.
How does live chat outsourcing improve lead generation?
Live chat agents connect with your website visitors in real time. They answer questions, offer help, and nudge them toward a purchase or booking. It keeps the conversation going and helps turn casual browsers into solid leads, even when your team’s offline.
Will outsourcing live chat improve customer satisfaction?
Yes, definitely! Customers love quick answers and our live agents are there to help. No long wait times, no bots going in circles. Just real people ready to assist, which makes the whole customer experience smoother and more satisfying.
Can HelpSquad’s live chat service integrate with my existing systems?
Yes! Our live chat works with the tools you already use like CRMs, marketing platforms, Zapier, etc. We make sure everything connects smoothly so your team can stay focused and efficient.
Can I customize how the live chat agents respond?
Absolutely! We train our agents using your FAQs, guidelines, and the tone you prefer. Their responses will feel like a natural extension of your team. You stay in control of the messaging, we handle the rest.
Does HelpSquad provide chatbot services?
Yes! We use AI-powered technology alongside human agents to enhance efficiency. Our proprietary AI helps compile customer interactions into knowledge-base articles for improved self-service.
Is HelpSquad’s live chat service secure?
Yes! We take data security seriously. Our live chat is fully compliant with HIPAA, ADA, and PCI standards. We protect your customers’ information and keep every interaction safe and private.
Does HelpSquad use third-party systems for live chat?
No. We use our own in-house contact center software. That means better security, more control, and a smoother experience for both you and your customers.
How quickly can I set up live chat outsourcing with HelpSquad?
We can get your live chat up and running in 48 hours. It’s quick and easy to get started.
Can I try HelpSquad’s live chat service before committing?
Yes! You can try it free for 14 days. No pressure, no strings attached. Just see how it works for your business.
How do I get started with HelpSquad’s live chat outsourcing?
It’s easy! Just fill out the contact form on our website or start a chat with one of our agents. You can also give us a call at 1-877-775-3667. One of our specialists will help you get set up in no time.
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