Tawk.to vs
Helpsquad Live Chat
Detailed Comparison
Here’s how Tawk.to measures up against HelpSquad 24/7 manage chat service in terms of features and pricing.
Try HelpSquad For FreeTawk.to Live Chat Service Alternative - HelpSquad
So, you’re thinking about hiring a 24/7 managed chat service? The good news is there are tons of live chat services out there to choose from. Unfortunately, deciding between so many options can be confusing and overwhelming. Have no fear. Here we break down the differences between two of the most widely used managed live chat services, Tawk.to and HelpSquad. You’ll find everything you need to know about how the Tawk.to alternative measures up against HelpSquad in terms of benefits, features, and pricing.
VS | | |
---|---|---|
Benefits | ||
24/7/365 Coverage | ||
Chat Code Installation Support | ||
Dedicated Account Manager | ||
Chat Software Included | ||
Features | ||
SMS and Facebook messenger supported | ||
Bring your agents with ours as backup | ||
Instant Chat Language Translation | ||
Enterprise-Level Reporting | ||
30 Second First Response Time | ||
Agents Pass Rigorous Spelling, Grammar Exam | ||
Chatbot | ||
Phone Support by Dedicated Agents | Chat and email only | |
HIPAA and PCI Compliant | ||
Google Analytics Integration | ||
Advanced Webhooks | ||
Proactive Chat Greetings | ||
Website Visitor Tracking | ||
UTM and Conversion Tracking | ||
Live Customer Satisfaction Score Tracking | ||
Live Chat Sentiment Tracking | ||
Ticket Management | ||
Native Salesforce and Hubspot Integration | ||
Appointment Booking | ||
Lead Forwarding | ||
Pricing | ||
Annual Contracts Available | ||
Pay By Chat Volume | ||
Managed Chat Service Plans Start At | $185/mo | $728/mo |
Free Trial | 14 days | 7 days |
| |
---|---|
Benefits | |
24/7/365 Coverage | |
Chat Code Installation Support | |
Dedicated Account Manager | |
Chat Software Included | |
Features | |
SMS and Facebook messenger supported | |
Bring your agents with ours as backup | |
Instant Chat Language Translation | |
Enterprise-Level Reporting | |
30 Second First Response Time | |
Agents Pass Rigorous Spelling, Grammar Exam | |
Chatbot | |
Phone Support by Dedicated Agents | |
HIPAA and PCI Compliant | |
Google Analytics Integration | |
Advanced Webhooks | |
Proactive Chat Greetings | |
Website Visitor Tracking | |
UTM and Conversion Tracking | |
Live Customer Satisfaction Score Tracking | |
Live Chat Sentiment Tracking | |
Ticket Management | |
Native Salesforce and Hubspot Integration | |
Appointment Booking | |
Lead Forwarding | |
Pricing | |
Annual Contracts Available | |
Pay By Chat Volume | |
Managed Chat Service Plans Start At | $185/mo |
Free Trial | 14 days |
VS
| |
---|---|
Benefits | |
24/7/365 Coverage | |
Chat Code Installation Support | |
Dedicated Account Manager | |
Chat Software Included | |
Features | |
SMS and Facebook messenger supported | |
Bring your agents with ours as backup | |
Instant Chat Language Translation | |
Enterprise-Level Reporting | |
30 Second First Response Time | |
Agents Pass Rigorous Spelling, Grammar Exam | |
Chatbot | |
Phone Support by Dedicated Agents | Chat and email only |
HIPAA and PCI Compliant | |
Google Analytics Integration | |
Advanced Webhooks | |
Proactive Chat Greetings | |
Website Visitor Tracking | |
UTM and Conversion Tracking | |
Live Customer Satisfaction Score Tracking | |
Live Chat Sentiment Tracking | |
Ticket Management | |
Native Salesforce and Hubspot Integration | |
Appointment Booking | |
Lead Forwarding | |
Pricing | |
Annual Contracts Available | |
Pay By Chat Volume | |
Managed Chat Service Plans Start At | $728/mo |
Free Trial | 7 days |
A Better Live Chat Service For Better CX
The average wait time for live chat support is 46 seconds. (per Comm100) In this category, HelpSquad oversteps Tawk.to and out performs most chat services by a mile. With HelpSquad’s standard of 30 Second First Response Time, you’ll be giving your customers better than average. You’ll be giving them the best. They’ll be amazed at how quickly and efficiently they’re provided answers to their most pressing questions.
While Tawk.to’s agents may be in the dark as to how your customers are feeling, HelpSquad’s agents will know your customers’ exact sentiments. If your customers are unhappy with their chat interaction for any reason, Live Customer Satisfaction Score Tracking and Live Chat Sentiment Tracking will proactively identify any issues in real-time, allowing agents the opportunity to rectify the situation by offering immediate, personalized assistance.
Real People Working To Solve Real Problems
Tawk.to falls short when it comes to personalized care. While with HelpSquad, you’ll never just be another face in the crowd. Your business will be assigned its very own Dedicated Account Manager, and he or she will serve as your personal point of contact. Your manager will implement best practices, be certain your team of chat agents is educated on your products and services, and ensure they provide superior support to your customers. HelpSquad’s agents are U.S. based professionals that receive professional training and coaching. But, their passion for helping customers is something that can’t be taught. They’ll be available 24/7/365 to answer important questions and guide website visitors through the purchase process.
Get What You Pay For...And More
A big differentiator between the two chat services is that HelpSquad only charges by the chat, so you will only pay for what you use. The Tawk.to alternative charges by the hour. So, you will pay for an entire hour even if the agents only have one 5 minute chat session. Most importantly, there is a sizable pricing gap between HelpSquad and Tawk.to’s plans. HelpSquad’s basic plan starts at $185/month, while Tawk.to’s starts at $728/month. Still unsure about which service to go with? You can try them both for FREE. HelpSquad has a 14 day free trial and Tawk.to has a 7 day free trial
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