Tawk.to vs
Helpsquad Live Chat
Detailed Comparison

Here’s how Tawk.to measures up against HelpSquad 24/7 manage chat service in terms of features and pricing.

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Tawk.to Live Chat Service Alternative - HelpSquad

So, you’re thinking about hiring a 24/7 managed chat service? The good news is there are tons of live chat services out there to choose from. Unfortunately, deciding between so many options can be confusing and overwhelming. Have no fear. Here we break down the differences between two of the most widely used managed live chat services, Tawk.to and HelpSquad. You’ll find everything you need to know about how the Tawk.to alternative measures up against HelpSquad in terms of benefits, features, and pricing.

VS

Benefits

24/7/365 Coverage

Chat Code Installation Support

Dedicated Account Manager

Chat Software Included

Features

SMS and Facebook messenger supported

Bring your agents with ours as backup

Instant Chat Language Translation

Enterprise-Level Reporting

30 Second First Response Time

Agents Pass Rigorous Spelling, Grammar Exam

Chatbot

Phone Support by Dedicated Agents

Chat and email only
HIPAA and PCI Compliant

Google Analytics Integration

Advanced Webhooks

Proactive Chat Greetings

Website Visitor Tracking

UTM and Conversion Tracking

Live Customer Satisfaction Score Tracking

Live Chat Sentiment Tracking

Ticket Management

Native Salesforce and Hubspot Integration

Appointment Booking

Lead Forwarding

Pricing

Annual Contracts Available

Pay By Chat Volume

Managed Chat Service Plans Start At $185/mo $728/mo
Free Trial 14 days 7 days

Benefits

24/7/365 Coverage

Chat Code Installation Support

Dedicated Account Manager

Chat Software Included

Features

SMS and Facebook messenger supported

Bring your agents with ours as backup

Instant Chat Language Translation

Enterprise-Level Reporting

30 Second First Response Time

Agents Pass Rigorous Spelling, Grammar Exam

Chatbot

Phone Support by Dedicated Agents

HIPAA and PCI Compliant

Google Analytics Integration

Advanced Webhooks

Proactive Chat Greetings

Website Visitor Tracking

UTM and Conversion Tracking

Live Customer Satisfaction Score Tracking

Live Chat Sentiment Tracking

Ticket Management

Native Salesforce and Hubspot Integration

Appointment Booking

Lead Forwarding

Pricing

Annual Contracts Available

Pay By Chat Volume

Managed Chat Service Plans Start At $185/mo
Free Trial 14 days

VS

Benefits

24/7/365 Coverage

Chat Code Installation Support

Dedicated Account Manager

Chat Software Included

Features

SMS and Facebook messenger supported

Bring your agents with ours as backup

Instant Chat Language Translation

Enterprise-Level Reporting

30 Second First Response Time

Agents Pass Rigorous Spelling, Grammar Exam

Chatbot

Phone Support by Dedicated Agents Chat and email only
HIPAA and PCI Compliant

Google Analytics Integration

Advanced Webhooks

Proactive Chat Greetings

Website Visitor Tracking

UTM and Conversion Tracking

Live Customer Satisfaction Score Tracking

Live Chat Sentiment Tracking

Ticket Management

Native Salesforce and Hubspot Integration

Appointment Booking

Lead Forwarding

Pricing

Annual Contracts Available

Pay By Chat Volume

Managed Chat Service Plans Start At $728/mo
Free Trial 7 days

A Better Live Chat Service For Better CX

The average wait time for live chat support is 46 seconds. (per Comm100) In this category, HelpSquad oversteps Tawk.to and out performs most chat services by a mile. With HelpSquad’s standard of 30 Second First Response Time, you’ll be giving your customers better than average. You’ll be giving them the best. They’ll be amazed at how quickly and efficiently they’re provided answers to their most pressing questions. While Tawk.to’s agents may be in the dark as to how your customers are feeling, HelpSquad’s agents will know your customers’ exact sentiments. If your customers are unhappy with their chat interaction for any reason, Live Customer Satisfaction Score Tracking and Live Chat Sentiment Tracking will proactively identify any issues in real-time, allowing agents the opportunity to rectify the situation by offering immediate, personalized assistance.

Real People Working To Solve Real Problems

Tawk.to falls short when it comes to personalized care. While with HelpSquad, you’ll never just be another face in the crowd. Your business will be assigned its very own Dedicated Account Manager, and he or she will serve as your personal point of contact. Your manager will implement best practices, be certain your team of chat agents is educated on your products and services, and ensure they provide superior support to your customers. HelpSquad’s agents are U.S. based professionals that receive professional training and coaching. But, their passion for helping customers is something that can’t be taught. They’ll be available 24/7/365 to answer important questions and guide website visitors through the purchase process.

Get What You Pay For...And More

A big differentiator between the two chat services is that HelpSquad only charges by the chat, so you will only pay for what you use. The Tawk.to alternative charges by the hour. So, you will pay for an entire hour even if the agents only have one 5 minute chat session. Most importantly, there is a sizable pricing gap between HelpSquad and Tawk.to’s plans. HelpSquad’s basic plan starts at $185/month, while Tawk.to’s starts at $728/month. Still unsure about which service to go with? You can try them both for FREE. HelpSquad has a 14 day free trial and Tawk.to has a 7 day free trial

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