P2P SMS MARKETING

Reengage Leads & Boost Conversions

We will reengage and convert dormant leads by sending personalized, peer-to-peer SMS messages directly to your existing contact lists, revitalizing their sales pipeline.

On average, 90% of people read a text within three minutes, making P2P messaging a powerful tool for instant communication.

HelpSquad’s P2P Messaging Service: Text Directly, Convert Effortlessly

HelpSquad’s person-to-person (P2P) messaging service helps you ditch the impersonal feel of mass marketing and dive into something way more impactful—direct, one-on-one connections. With our 1:1 texting approach, your brand gets closer to each customer (without showing up uninvited at their doorstep). Supported by our team of live agents, these P2P campaigns ensure quick follow-up, building genuine connections and, yes, driving those precious conversions. It’s like mass marketing—but with a personality.

Why P2P Messaging?

P2P messaging (aka person-to-person texting) isn’t your average, one-to-many blast. Think of it as the VIP room of customer communication. Unlike standard marketing blasts, P2P messaging enables thousands of tailored, one-on-one conversations that resonate with your audience. This approach is ideal for making real connections and skipping the strict regulations that come with mass marketing.

Benefits of P2P Messaging:

  • Increase Conversions with Targeted Actions: P2P messaging educates customers on your latest campaigns—whether it’s a coupon, renewal reminder, or re-engagement offer—and motivates them to take action, boosting conversions.
  • Direct Communication: Forget shouting into the crowd—connect with each customer like it’s a private chat.
  • Fewer Restrictions: Say goodbye to the endless approval processes of mass messages.
  • Opt-Out Option: Keep things compliant with an easy opt-out (because everyone likes an escape hatch).

How HelpSquad Makes P2P Messaging Effective

With HelpSquad’s P2P service, it’s not just about sending texts; it’s about sparking real conversations. Our 24/7 live agents are ready to jump in, handling responses in real time, boosting engagement, and making your brand shine in each interaction.

Imagine this: You’re reminding hundreds of customers about their subscription renewal, each with a personal touch and a link to renew. When customers reply, our live agents handle everything, helping them renew their subscription and making it easy. Every interaction is saved in our LiveHelpNow chat system, so you always have a record of the action, plus valuable feedback for refining future campaigns.

Common Use Cases for P2P Messaging:

  • Subscription Renewals: Send quick, friendly reminders with renewal links.
  • Re-engage with Prospects: Reach out to past leads with personalized messages that rekindle interest and offer incentives to return.
  • Product Launches: Build buzz with direct messages that put customers in the know.
  • Sales and Promotions: Target specific customer lists with exclusive deals.

Our Unique Pricing Model: Pay-Per-Conversion

At HelpSquad, we believe in a results-driven approach. That’s why we’ve created a flexible, pay-per-conversion model that charges based on actual, hard-earned conversions. Our pricing isn’t just about sending messages; it’s about bringing you real leads and ROI.

Key Features of Our Pricing:

  • Performance-Based: Pay a small fee for outbound messes then only pay for conversions, keeping it cost-effective and result-focused.
  • Flexible Options: Choose the level of support that aligns with your campaign goals.
  • Scalable Solutions: From small campaigns to big renewal pushes, our pricing adapts to fit your needs.

Ready to take your outreach to the next level? Let HelpSquad’s P2P messaging give your customers the VIP experience they didn’t even know they wanted—and help your brand build connections that count.

P2P Messaging Service FAQ

What is P2P messaging?

P2P (Person-to-Person) messaging is a direct, one-on-one text messaging service that allows businesses to engage with customers personally. Unlike mass marketing messages, P2P messaging feels conversational and helps build real connections.

How does HelpSquad’s P2P messaging service work?

HelpSquad’s P2P service combines live agents and personalized text messaging to reconnect with leads and drive conversions. Our agents send and respond to messages in real-time, ensuring that each customer interaction is meaningful and action-driven.

How is P2P messaging different from mass text marketing?

Unlike bulk SMS marketing that sends the same message to thousands of recipients, P2P messaging enables personalized, two-way conversations. It avoids the strict regulations associated with mass texting while providing higher engagement and better results.

What are the key benefits of P2P messaging?

  • Higher Conversions – Personalized messages encourage customers to take action.
  • Direct Communication – Engage in one-on-one conversations rather than mass broadcasts.
  • Fewer Restrictions – Avoid the regulatory challenges of mass marketing messages.
  • Opt-Out Option – Customers have the freedom to unsubscribe, keeping interactions compliant.

What types of campaigns can P2P messaging support?

P2P messaging is ideal for:

  • Subscription Renewals – Send reminders with easy renewal links.
  • Re-engaging Leads – Reach out to dormant leads with personalized incentives.
  • Product Launches – Create buzz with direct, customer-specific promotions.
  • Sales & Promotions – Offer exclusive discounts tailored to customer interests.

Can HelpSquad’s live agents manage replies in real time?

Yes! Our 24/7 live agents handle customer responses immediately, ensuring fast follow-ups and smooth conversions.

Does P2P messaging work for businesses of all sizes?

Absolutely! Whether you’re a small business looking to re-engage past leads or a large company managing thousands of customer interactions, our scalable P2P messaging service fits your needs.

How much does HelpSquad’s P2P messaging service cost?

We use a pay-per-conversion model, meaning you only pay for actual results. You’re charged a small fee for outbound messages and only pay for successful conversions, making it a cost-effective way to drive ROI.

How does the pay-per-conversion model work?

Instead of charging a flat fee for sending messages, we only charge based on conversions—whether it’s a completed sale, an appointment booking, or another defined action. This ensures you get measurable value from every campaign.

Is P2P messaging legal and compliant with regulations?

Yes! HelpSquad ensures compliance by providing opt-out options and following industry best practices to keep your messaging campaigns legally sound.

How does HelpSquad protect customer data?

We prioritize security and never sell or share customer data. All conversations are managed through our secure LiveHelpNow chat system, ensuring full transparency and data protection.

How quickly can I start using HelpSquad’s P2P messaging service?

We can have your campaign set up and running within 48 hours.

Can I customize the messages sent to my customers?

Yes! Every message is tailored to match your brand’s tone and customer needs, ensuring an authentic and engaging experience.

How do I sign up for HelpSquad’s P2P messaging service?

Simply fill out the contact form on our website or call 1-877-775-3667 to discuss your campaign goals. Our team will help you design a P2P messaging strategy that maximizes your results.

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H.E.R. Accessories

"Having a real person in the live chat is what we were looking for, because having a robot can be frustrating when the consumer knows it's a robot & it needed to be priced to our needs. Help squad has been able to provide us with good business model and support during the past 3 years which has helped us to improve our relationship with our end users and  today we see them as part of our team."
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Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
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Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
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MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"
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N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
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Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
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Spark Orthodontics

"Good communication between company and customer!"