If you run an online store or have any online presence, you must offer 24/7 live chat. You might think, “I have agents during business hours!” But online, normal hours don’t exist. Your business hours differ from those of people across the globe. Plus, many visit your site after their workday ends. Without 24/7 support, … Continued
Tag: customer service lessons
In today’s busy business world, a helpful FAQ page is a must. It gives customers quick answers to common questions, making their experience easier and building trust. This article explains why FAQs matter and shares tips on making a great FAQ page. Understanding the Role of FAQs in Business Communication FAQs are key to a … Continued
In customer service, “the customer is always right” is a common belief. This idea puts customer needs above all else. It means going to great lengths to please them. However, this well-meaning approach can mislead. Understanding the Myth: “The Customer is Always Right” Origins of the Customer Service Mantra The idea that the customer is … Continued
Zappos leads in customer support. Their approach focuses on more than sales—it’s about delighting customers. Many businesses now copy their methods. Let’s uncover Zappos’ key lessons. Understanding Zappos’ Customer Support Philosophy Zappos sees customer support as more than transactions. Their goal is to deeply serve and satisfy. They aim to form real connections with each … Continued