Helpful Companies Yield Higher Sales

By: Matthew Harmer

For anyone who works in the service industry, I’m sure the words “the customer is always right” have a bit of a triggering effect on you. You might cringe or shudder as I do. Because even though we’re in customer service, sometimes the customer is just WRONG!  via GIPHY But even when the customers are … Continued

By: Jacklin Altman

You already know that HelpSquad is your full-service solution for providing incredible webchat customer service, 24/7.  But did you know that you could re-sell HelpSquad under your own brand, to your own clients? Re-selling HelpSquad is the easiest way to provide a spectacular service to your clients and generate extra income for your business all … Continued

By: Jacklin Altman

We’re living in the age of self-service. Forrester estimates use of web self-service has jumped to ~76%  in 2014 as compared to ~67% in 2012, and it’s only continued to go up from there. People don’t want to spend time waiting to connect with an agent who may or may not be able to answer … Continued

By: Matthew Harmer

It’s no surprise that providing great customer service makes for happier customers. However, the strong correlation between superior customer service and higher profits is often underestimated. According to the Harvard Business Review, customers who have the best past experiences spend 140% more compared to those who have had poor experiences. Here are three ways that … Continued