For anyone who works in the service industry, I’m sure the words “the customer is always right” have a bit of a triggering effect on you. You might cringe or shudder as I do. Because even though we’re in customer service, sometimes the customer is just WRONG! via GIPHY But even when the customers are … Continued
Tag: psychology of customer service
In customer service, “the customer is always right” is a common belief. This idea puts customer needs above all else. It means going to great lengths to please them. However, this well-meaning approach can mislead. Understanding the Myth: “The Customer is Always Right” Origins of the Customer Service Mantra The idea that the customer is … Continued