For anyone who works in the service industry, I’m sure the words “the customer is always right” have a bit of a triggering effect on you. You might cringe or shudder as I do. Because even though we’re in customer service, sometimes the customer is just WRONG! via GIPHY But even when the customers are … Continued
Tag: psychology of customer service
In the world of customer service, the mantra “the customer is always right” has been deeply ingrained. It is a belief that puts the customer’s needs and desires above all else, even if it means bending over backwards to please them. However, this approach, although well-intentioned, can sometimes be misleading. Understanding the Myth: “The Customer … Continued