For anyone who works in the service industry, I’m sure the words “the customer is always right” have a bit of a triggering effect on you. You might cringe or shudder as I do. Because even though we’re in customer service, sometimes the customer is just WRONG! via GIPHY But even when the customers are … Continued
Tag: psychology of customer service
Now, the title of this article alone must seem absurd (What?! No, I’ve always read that the customer is ALWAYS right!). But, before you dismiss this as totally ridiculous, hear it out. Sometimes, the customer isn’t right. Period. However, every customer deserves to have their issues heard. (See? Sounds much less crazy in context.) The phrase … Continued