Customer and employee support go hand-in-hand, with self-help support proving highly effective. Optimizing the knowledge base management lets companies empower customers and employees to find answers quickly. Understanding the Importance of Self-Help Support Self-help support is essential for customer service, enabling customers to find information and resolve issues independently, saving time for both parties and … Continued
Tag: self-help
Forward: by HelpSquad It’s been a long, crazy, unpredictable year, but we all made it through! As the year comes to a close, that’s got us thinking a lot about the things we’re grateful for. We thought our customers and our blog readers might be feeling the same way. So, without further ado, from Colin … Continued