How to Know if Your Remote Team is Overworked and Unfocused (And How to Help Them)

By: Maria De Jesus

Customer and employee support go hand-in-hand, with self-help support proving highly effective. Optimizing the knowledge base management lets companies empower customers and employees to find answers quickly. Understanding the Importance of Self-Help Support Self-help support is essential for customer service, enabling customers to find information and resolve issues independently, saving time for both parties and … Continued

By: Natasha Lane

Whether your team has gone remote due to the pandemic or you’ve always been working with remote employees, everything going on in the world has made burnout all the more probable.  Add to that the fact that remote work can inherently cause work-life disbalance, long hours, and short to no breaks. It can be a … Continued