At HelpSquad, our part-time customer service agents do more than just answer calls, they become an extension of your team. From live chat and phone support to handling emails, scheduling, quotes, order management, and even tech assistance, they’ve got it covered. Each agent is carefully trained on your business systems so they can what matters most. While they handle the day-to-day, your in-house staff can focus on strategic projects and growth. Get reliable, high-quality support that feels personal and leaves a lasting impression with HelpSquad.
Results driven virtual assistants
Always On, Always Trustworthy - Your Virtual Assistant Solution!
Part-Time Receptionists That Truly Represent Your Brand
Professional, Highly Trained Part-Time Customer Service Agents
At HelpSquad, we don’t just hire anyone, we select the best. Our part-time agents go through a rigorous screening process. We tests their communication skills, grammar, spelling, and typing speed. Only top performers make the cut. We also conduct in-depth voice evaluations so you can choose someone whose tone and personality match your brand perfectly. Every detail matters because we know every customer interaction represents your company. Hire a virtual receptionist who sounds professional, stays on brand, and delivers a consistently great experience with HelpSquad.
High-Quality Support For A Steal Of A Price
With HelpSquad, you can cut customer service costs by up to 80% compared to hiring full-time staff or even short-term temps. Our part-time agents give you the support you need, without the overhead. Plus, our flexible plans grow with you. Start with one agent, and add more as your business expands. It’s a cost-effective way to get top-notch support, exactly when you need it. We’ll help you build a plan that fits your business like a glove. Just fill out the form below and a member of our team will reach out to discuss the perfect plan for your business.
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US Based company and management team
Highly trained live chat and voice agents
Trained on your business’s systems, software, and operations
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
Dedicated account manager for your business
24/7 Support at 1-877-775-3667 or via live chat
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
Part-Time Customer Service FAQ
What is HelpSquad?
HelpSquad is a business process outsourcing (BPO) company that provides 24/7 live chat support, call center services, and virtual assistant solutions for businesses in healthcare, real estate, eCommerce, and more.
What services does your Part-Time Customer Service Agents offer?
HelpSquad’s part-time agents provide a wide range of support, including managing live chat, answering phone calls, drafting quotes, and processing orders. They also handle appointment scheduling, technical support, and lead qualification. Every agent is trained to represent your brand professionally across all communication channels to meet your specific business requirements.
What is the difference between a part-time managed agent and a freelance customer service representative?
A managed part-time agent from HelpSquad includes professional oversight, dedicated account management, and continuous training. Unlike a freelancer who requires your direct supervision, our agents are supported by Team Leads who handle quality control and reliability. This provides a more scalable and consistent solution for businesses that want professional results without the management burden.
How do I know if your agency is the right fit for my business?
HelpSquad works with businesses of all sizes, we can jump in part-time or provide full 24/7 coverage, whatever you need. Our agents learn your systems, match your tone, and blend right in with your team. It’s support that feels like it’s coming from inside your company.
How do part-time agents handle seasonal call volume spikes?
Part-time agents are a strategic solution for managing seasonal fluctuations or temporary promotional surges. You can quickly scale your support team up or down based on your real-time volume, ensuring that no customer inquiry goes unanswered during busy periods. This “elastic” staffing model allows you to maintain high service levels without overstaffing during slower months.
What are the benefits of hiring a part-time Customer Service Agent?
Hiring a part-time agent provides your business with professional support without the overhead of a full-time employee. This model is ideal for covering peak hours, weekends, or seasonal spikes when your internal team is stretched thin. You gain the flexibility to boost your support capacity while maintaining lower operational costs and a smaller office footprint.
Can I hire a part-time customer service agent for after-hours or weekend support?
Yes, HelpSquad provides flexible scheduling options, including nights, weekends, and holidays. Hiring part-time agents specifically for after-hours coverage ensures that your business remains accessible 24/7. This proactive approach captures leads and resolves customer issues when your competitors may be offline, significantly improving your overall customer experience and conversion rates.
How do you ensure the quality of your part-time customer support agents?
Every part-time agent undergoes a rigorous screening process that evaluates communication skills, grammar, and technical proficiency. We also perform voice assessments to ensure their tone aligns perfectly with your brand identity. Continuous coaching and performance monitoring by our on-site Team Leads ensure that service quality remains high in every interaction.
Can I scale my customer support as my business grows?
Absolutely. HelpSquad makes it easy to start with just what you need and add more support as your business grows. Whether it’s one part-time agent or a full team, we adjust to match your pace.
What are your pricing options?
HelpSquad offers transparent and affordable pricing for part-time customer service support starting at 8 dollars per hour. Our flexible plans allow you to choose the level of coverage that fits your budget and operational needs. This model provides high-quality, managed support at a fraction of the cost of hiring and training an in-house employee.
How quickly can I expect support after signing up?
Pretty fast! As soon as you sign up, we start training your agents right away. We aim to have your support team up and running as quickly as possible, often within just a few days.
Do you provide 24/7 support?
Yes! HelpSquad offers full 24/7 support, so your customers can get help anytime. We’ve got you covered around the clock.
What industries do you specialize in?
We support businesses in all kinds of industries. That includes legal, home services, finance, IT, healthcare, eCommerce, and more. Our agents are trained to understand the ins and outs of your field. So the service always feels professional and tailored to what your business needs.
Can part-time customer service agents integrate with my existing software?
Yes, HelpSquad agents integrate directly with your existing tools, including CRMs like Salesforce, HubSpot, and Zendesk. Our proprietary contact center technology allows our agents to plug into your current workflows seamlessly. This ensures that all customer notes, tickets, and order history are updated in real-time within your systems.
What if I am not satisfied with the service?
Your satisfaction matters to us. If things aren’t working out, we’ll step in quickly to make improvements, fine-tune the approach, or assign a different part-time agent.
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