Mary Dellosa

Some days, running a business feels like barely holding it together. You’re deep into something important, the phone rings again, someone needs something and you’re already behind. You’re answering with one hand, half-thinking about three other things, trying to remember if you even ate lunch. And somehow, you’re still expected to be nice, helpful, patient. … Continued

A medical transcriptionist turns a clinician’s recorded dictation (audio) into clean, structured written medical reports that go into the patient record. Their job is to capture what was said accurately, format it correctly (HPI, ROS, exam, assessment/plan, discharge summary, op note, etc.), and correct obvious errors while keeping everything compliant and confidential. This guide breaks … Continued

Small medical offices must make the most of their time and money. A good EMR system helps staff treat patients instead of clicking screens. The market is full of tools that offer cloud access, billing help, or fast charting. This guide lists 10 best EMR Software Tools for small practices with under 20 providers. Each tool was … Continued

A virtual assistant for a mental health practice transforms care by handling routine support and admin so therapists can focus on treatment. It can collect intake details, schedule appointments, send between-session check-ins, and help draft notes under clinical guidelines. For example, it can text a weekly mood survey and alert the clinician if answers suggest … Continued

A virtual dental receptionist is a remote team member who answers calls and messages, schedules appointments, and handles basic admin tasks so your in-office staff can focus on patient care. They can support phone, email, web chat, and even social messages, often with after-hours coverage. For example, if a patient calls on Saturday to reschedule, … Continued

Healthcare call center companies are professional services that manage the communication between patients and their healthcare providers. These teams handle essential tasks such as booking appointments, answering health inquiries, and verifying insurance coverage. For example, an agent can coordinate a telehealth visit for a patient who cannot leave their home. This continuous support helps clinics … Continued

A medical billing virtual assistant is a remote specialist who manages your billing and coding work so your practice gets paid faster with fewer errors. They submit insurance claims, track denials, follow up on unpaid balances, and answer patient billing questions while staying aligned with current billing rules. For example, if a claim is denied … Continued

A virtual medical administrative assistant boosts your practice by taking over routine front-office work remotely, so your team can focus on patients. They can schedule appointments, answer calls and messages, update records in your EHR, and handle basic billing or insurance follow-ups. For example, automated reminders and quick rescheduling help reduce no-shows and keep your … Continued

Online reviews now shape a healthcare practice’s reputation. Google Reviews let patients share feedback and help others judge care quality. But many overlook the value of replying. This article explains why google review responses are important for healthcare practices and how it boosts trust, engagement, and success. The Impact of Online Reputation in Healthcare Choosing … Continued