Mary Dellosa

Dental practices deal with a lot at once. Phones ringing. Patients waiting. Staff stretched thin. I am not a dental expert, but I’ve worked closely enough with clinics to see how fast small tasks pile up. A dental virtual assistant helps take some of that pressure off. Not by changing how dentistry works, but by … Continued

Healthcare is about caring for people. Patients need to feel seen, heard, and valued. A call center can make them feel less alone. When someone calls, they might feel scared or overwhelmed. A warm voice can bring comfort, calm, and kindness. Every call is a chance to show care, ease worries, and make someone feel … Continued

Great customer service is key to patient satisfaction in healthcare. This article covers its importance, key principles, and strategies to improve patient experiences through different customer service etiquette tips. Understanding the Importance of Customer Service in Healthcare Healthcare is always changing, and so are patient needs. People want great care and friendly service. They know … Continued

As we step into 2025, healthcare is evolving fast. New technology, policy changes, and patient needs are reshaping the industry. This article explores key healthcare industry trends 2025 and how they impact patients, providers, and the system. Understanding the Future of Healthcare Healthcare is changing quickly, and keeping up with new trends matters. Knowing what’s … Continued

Healthcare settings are stressful, affecting patients, families, and staff. Long wait times or bad news can trigger frustration, verbal outbursts, or even conflict. De-escalation strategies help manage emotions, protect staff, and improve patient care. This article covers their importance, benefits, and practical techniques. Understanding De-escalation in Healthcare What Is De-escalation? De-escalation refers to strategies and … Continued

The business world today is such that everything is dictated by data; hence, the data has to be managed properly at all times. This management, however, can take a toll on some companies. Outsourcing of data entry is one such solution which not only lightens the load but also promotes company growth. Here’s how the … Continued

In today’s competitive market, delivering great customer experiences sets businesses apart. Contact centers, as the frontline, shape customer perceptions of a brand. Yet, changing expectations and new technologies make outdated methods ineffective. To stay efficient and customer-focused, contact centers must innovate. Here are 15 proven customer experience strategies to enhance customer experience and keep your … Continued

Life feels busy, and we all need a hand sometimes. Virtual assistants (VAs) can help by handling tasks for you. But not all VAs are the same. Each has their own skills. Let’s look at the types of virtual assistants to help you find the right one. Understanding Virtual Assistants Virtual assistants (VAs) are remote … Continued

In today’s business world, customers demand round-the-clock support. Meeting this need boosts satisfaction and builds loyalty. Understanding the Importance of 24/7 Customer Service 24/7 customer service ensures help is always available, removing time limits. In a global market, continuous support isn’t just helpful—it’s vital for staying competitive. Defining 24/7 Customer Service 24/7 customer service provides … Continued