Litify provides a vast variety of tools and apps to support all kinds of aspects of a law firm. It’s suite guides cases from the very beginning to the very end, from generating referrals and intakes to analyzing your billable hours. All these incredible bells and whistles, but there’s still something that even Litify can’t do on its own.
You can set up everything without a flaw, using every single tool at your disposal with perfect analytics to maximize your efficiency in the office. You can advertise perfectly, with your hours of market research and SEO and creating the perfect website. You’ve caught the potential clients hook line and sinker, and they’re in the intake process, filling out your Litify forms and questionnaire.
There’s one problem: this user has a question about navigating what they’ve been sent, and they are confused.
Your site may have an email listed, but this client doesn’t want to wait for a response that may or may not help them. Clients choose the path of least resistance. In 30 minutes, it will be 21x less likely they’ll stay with you. If it takes less effort for them to google another firm where they don’t have this question, you have lost your client.
HelpSquad provides immediate human connection to solve their problem and keep them engaged. Become the path of least resistance, whether they have questions or not. HelpSquad can integrate into your intake process, keeping clients one click away from support the entire time. A well-optimized live chat can generate 4x to 8x more leads by keeping the people you’d otherwise never see leave. This chat supports more than just intakes. We integrate into your Litify Email Management forms, turning messages into conversations.
We analyze the most common questions and complaints we hear, creating FAQ sections to answer peoples’ questions before they even need to ask. This means that the value you gain from HelpSquad compounds over time, spending the same amount to answer more questions. No wonder our customer turnover rate is less than 2%!
Try it free for our 14 day trial and see the difference for yourself.